Intake Coordinator

JOB SUMMARY:

A professional who assists the Agency with managing new patient admissions through maintaining viable partnerships with referral sources and discharge planner.

QUALIFICATIONS:

• Ability to exercise initiative and independent judgment.

• Ability to work with individuals, to enlist cooperation of many people to perform/achieve a common goal.

RESPONSIBILITIES:

• Understands and adheres to established Agency policies and procedures and functions only within scope of practice outlined in job description

• Receives inbound intake calls from community partners and only declines new patient referral with permission of Director of Nursing or Program Director

• Responsible for accepting new patients based on insurance eligibility, staff availability and patient’s geographic location

• Utilizes Epic system to accept referrals, obtain admission and resumption of care documents

• Assigns all new admissions to appropriate clinical discipline utilizing admission checklist.

• Sends all new admissions and resumptions to scheduling coordinator via email

• Assigns evals per frequency messages

• Completes patient reassignments for case managing entities as needed based on staffing availability

• Daily monitoring of pending patients. Ensure pending patient documents are sent to Scheduling Coordinator via email

• Assigns all clinical staff in accordance with timeline outlined in agency policy

• Completes admission report daily to ensure patient assignments have been completed

• Completes transfer report MWF in effort to monitor hospitalization status of transferred patients

• Documents contact regarding patient in communication note in patient’s chart

• Fosters collaborative partnership with marketing team

• Investigates clinical assignment accuracy

• Assists in the preparation and implementation of policies and procedures which meet Medicare, Medicaid, accrediting bodies, state and local laws

• Serves as a role model for all colleagues by setting an example of high standards in dress, conduct, cooperation and job performance

• Observes confidentiality and safeguards for all patient related information.

• Accepts responsibility for regular attendance and punctuality; fulfills job related requirements without regard to time involved

• Serves as a resource person to referral sources, discharge planners and clinical staff

• Maintains viable and dynamic relationships with referral sources and discharge planners

• Immediately reports any accident, incident or unusual occurrence to Program Director/ Director of Nursing

• Assists in the development of new intake process and contributes role specific insights regarding improvement of current processes

• Other duties as assigned by Program Director/ Director of Nursing

• Understands and promotes principles of continuous performance improvement

WORKING ENVIRONMENT:

Works indoors in the home health office.

JOB RELATIONSHIPS:

• Supervised by: Program Director

• Workers Supervised: N/A

RISK EXPOSURE:

Low risk

LIFTING REQUIREMENTS:

Ability to perform the following tasks if necessary:

• Ability to participate in physical activity.

• Ability to work for extended period of time while sitting or standing and being involved in physical activity.

• Moderate lifting.

• Ability to do extensive bending, lifting and standing on a regular basis.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Cincinnati, OH 45069: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location