Scheduling - Client Services Specialist

Are you a critical thinker with great problem solving skills? Do you enjoy and have a knack for figuring our complicated scenerios and tackling problems head-on? If so, this opportunity is perfect for you!

JOB DESCRIPTION SUMMARY

The Client Services Specialist is responsible for assistng with the overall direction of private duty services. The specialist assists with implementation and evaluates goals and objectives for quality services which meet and promote the standards of quality and contribute to the total organization and philosophy. Coordinates client care, schedules field staff, and communicates well with field staff and other agency personnel. Specializes in the rules and regulations governing the client base they are responsible for.

Coordinates and oversees direct and indirect client services provided by agency personnel.

Reviews available client information to determine private duty needs. Assigns appropriate personnel.

Reviews and evaluates each case by reviewing the services requested, conferences, record reviews, and discussions. Instructs and guides personnel to promote more effective performance and delivery of quality private duty services and is always available during operating hours to assist personnel as appropriate.

Facilitates case conference meetings (as needed) with agency personnel to facilitate coordination of services.

Assits with quarterly record reviews and supervisory visits. Communicates findings and recommendations to appropriate agency personnel.

Promotes the planning, implementation, and evaluation of in-service and continuing education programs.

Provides guidance and counseling to staff to assist them in continually improving all aspects of private duty services.

Interprets operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, or expenses.

Educates service delivery personnel to develop skills and techniques to provide safe, effective care to clients.

Assist Client Service Manager conduct 90 day, and annual evaluations of direct reports, or more frequently if indicated.

Maintains client records, statistics, reports, and records for evaluation and reporting of agency activities.

Ensures proper maintenance of client records as prescribed and in compliance with local, state, and federal laws.

Maintains or delegates the maintenance of adequate and appropriate inventory supplies and equipment for client services.

Participates in development, implementation, and evaluation of the orientation program for new agency personnel. Orients or delegates orientation of new agency personnel.

Assists with the evaluation of organization performance via performance improvement program, productivity, quarterly and annual reviews. Assures high quality and safe delivery of services provided through Spoon River Home Health Services.

Assists in the development of organization goals. Develops, recommends, and administers Organization policies and procedures.

Assures compliance with local, state, and federal laws regarding licensure and certification of agency personnel as applicable.

Stays informed about changes in private duty, non-medical care; shares information with appropriate agency personnel.

Promotes private duty referrals in the health care community.

Assists in the formulation, revision, implementation, and evaluation of policies and procedures, and strategic goals and objectives.

Demonstrates behaviors that support Spoon River Home Health Services mission and values.

Assist Billing with ensuring proper payment for provided services are billed and received promptly.

Available Mon-Fri during office hours with on-call responsibilities for evenings, weekends, and holidays on a rotation basis.

Must be able to staff clients as needed.

Other duties as assigned.

Must be a licensed driver with an automobile that is insured in accordance with state and agency requirements and is in good working order.

MUST BE A CRITICAL THINKER AND HAVE AMAZING PROBLEM SOLVING SKILLS.

Has excellent observation and communication skills.

Is self-directed with the ability to work with little supervision.

Is flexible and cooperative in fulfilling obligations.

Possesses and maintains good physical stamina and mental health.

Meet the qualifications of the Home Service Worker job description.