Service Advisor

Sport Hyundai is looking for a WORLD CLASS SERVICE ADVISOR to join our team. This is an excellent opportunity for an experienced service sales professional who is passionate about customer service and wants to grow in a company that values each of its employees.

· The Service Advisor will visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customers

· Interact with customers to determine immediate service needs

· Use a consultative approach to educate customers on services and products

· Serve as a liaison between technicians and customers

· Provide excellent customer service by demonstrating our mission and values

Responsibilities:

· Build rapport with all customers and expand your personal “book of business”

· Assist and advise customer with all automotive service needs

· Handle all incoming calls in a professional manner

· Set, manage and deliver on customer expectations

· Maintain accurate and timely communication during service visit

· Create, monitor and complete quality work orders and invoices

· Provide clear estimates of work required and recommended

· Initiate and manage extended warranty and insurance claims

· Ensure legal and warranty compliance on all documents and processes

· Produce clear invoices with complete explanations of work performed or declined

· Maintain a positive, team-oriented relationship with technicians and parts personnel

· Assist all dealer personnel as required to foster positive outcomes for customers and coworkers

· Complete and all required factory and company training

· Minimum 3 years experience as a Service Advisor

· Passion to provide the highest level of customer service

· Excellent communication and organizational skills

· Ability to perform in a fast-paced environment

· Familiarity with automotive software - CDK a plus

· Professional attitude and appearance

· Ability to pass pre-employment screening including driving, drug and background

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Ability to commute/relocate:

• Egg Harbor Township, NJ: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $60,000 - $100,000