Logistics Coordinator - Weekend Nights

Spot was built on the belief that there is a better way to move freight; GREAT PEOPLE, GREAT TECHNOLOGY, and GREAT RELATIONSHIPS. We believe in keeping our promises, getting the little things right, and doing whatever it takes to ensure our customers’ freight arrives safely and on-time.

Spot is of the fastest growing companies in North America; consistently ranked on the Inc. 5000’s Fastest Growing Companies, IBJ’s Fast 25, and recently selected for Selling Power’s best companies to sell for 3 consecutive years. Since 2009, we’ve grown from two people in a small office to over 350 employees between our Indianapolis and Charlotte locations. And we won’t be stopping there. We have aggressive hiring goals and expansion plans for offices in multiple cities across the United States by 2023. We’re just getting started.

Logistics Coordinator 

The Logistics Coordinator works in Spot’s 24/7 Customer Contact Center. This role is responsible for the tracking and confirmation of all customer shipments, as well as providing on-the-spot problem resolution for any customer’s need. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction. Organization and the ability to problem solve is essential to this position.

Responsibilities:

• Providing clear and consistent communication to co-workers and customers

• Monitoring the movement of our freight through our proprietary logistics technology to ensure customer satisfaction.

• Communicate any transit issues to respective parties and provide solutions.

Qualifications: 

• Ability to work 7pm to 5am Friday through Monday or Thursday through Sunday. 
• Ability to attend a 3-week training class that takes place Monday-Friday from 8am-5pm.
• High School Diploma or equivalent.
• Previous customer service or call center experience preferred.
• Must have excellent PC skills and the ability to operate efficiently.
• Ability to handle a high volume of calls in a stressful, fast-paced environment.
• Must communicate in a clear and concise manner.
• Demonstrated ability to maintain professional conduct in a fast-paced and stressful environment, and handle difficult or irate customers professionally and calmly.

Great Growth: Our fast-growing company allows you to create your own path. We hire people who are driven to succeed, and we back them up with the training and support that helps them grow.

Great People: Work in an inclusive culture with an engaged, energized team of people who are committed to a common vision of doing the little things right.

Great Technology: Red Technologies is a game-changing proprietary software that’s been designed and developed with our shippers, carriers, and drivers in mind.

Great Relationships: We are more than just a broker. Spot is dedicated to making sure every shipment, every customer, and every contract carrier is taken care of. That’s why, no matter what time or day, we're always available.

Great Benefits: Comprehensive medical, dental, and vision insurance. Company paid STD and Life insurance. 401k with employer match and Paid Time Off. Modern, uptown office.

#LCSPOT

Spot Freight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.