Contact Centre Resolution Officer X 5

We have a fantastic opportunity for you to join our team within our Contact Centre based in Bromley. You’ll provide a polite and professional service focused on meeting the needs of our diverse customers.

About the role

– Every time you take a call, you’ll seek to build a friendly rapport with the customer. You’ll listen carefully and demonstrate empathy with their unique concerns. Asking great questions, you’ll find out everything you need to provide a useful answer. If you don’t know the answer yourself, you’ll make use of the contacts you’ve made across departments, and ask someone for guidance.

– You’ll be required to provide Contact Centre administration including handling social media contact, emails and web chat.

About the individual

– A customer-focused individual with excellent communication skills and a collaborative approach, you have proven experience of providing professional customer service, ideally in a contact/call centre environment.

– Comfortable with computer systems and databases, you’re able to type, talk and listen simultaneously, to create accurate records and a great customer experience.

– Organised and methodical, you’re able to adapt under pressure and happy to work on a flexible shift rota which will include some evenings.

– You’ll have a good general education including English and Maths.

Close date – midday on 27th November 2017.

Internal Candidates:

Please read the Internal Application Guidance Notes available from the intranet before completing your online application.

This vacancy is 4 months secondment opportunity for employees of Clarion Housing Group. Before applying, you are required to advise your line manager of your intention to do so to ensure the business can support your secondment and to plan for any further recruitment activity. If you are a permanent member of staff you will remain on your existing terms and conditions for the length of your secondment and – where possible – will return to your current post and salary after the secondment period.

The business reserves the right to refuse any secondment opportunity that is believed to be of detriment to service delivery. Staff working in CST are unable to apply for secondments of this duration.