Junior Loan Processor, Home Equity

Overview

Who Are We?

Spring EQ was founded to help homeowners unlock the value of their home by providing visibility to its worth and provide quick access to that equity.  By surrounding ourselves with some of the brightest, hard-working minds in the industry, we constantly improve the loan experience for our customers.

 At Spring EQ, we;

• Strive to make every customer interaction a great one 
• Recognize behind every loan is a person or family trusting us to handle an important transaction 
• Work hard and have fun to get the job done 
• Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ 
• Promote our team members so they can share their knowledge with others    
• Innovate, innovate, innovate 
• Create and embrace the latest technology   
• Simplify constantly, challenging every process we use to better accomplish our goals 
• Build upon a strong company culture and foster an environment of togetherness, support, and accountability

Spring EQ is seeking a Loan Processor to join our rapidly growing Home Equity team!   The ideal candidate will have at least three years of experience processing consumer home loans. A strong candidate will have a solid understanding of TRID requirements, proficient knowledge of loan origination technology and thrive in a growing, fast-paced environment. The selected candidate will be driven, passionate and flourish in an operational role that is extensive and dynamic. 

Responsibilities

• Assist Customer Advocates in resolving 3rd party items such as verifications of employment, Homeowner’s insurance updates, title curative updates
• Communicate effectively on the phone and via email when following up on required 3rd party items
• Manage daily tasks and set follow ups until the item is resolved and in the file
• Help cover Customer Advocates pipeline while on PTO
• Basic understanding of the closing disclosure, updating fees and deliver initial CD to borrower if minimum criteria is met (Manage past due CDs sent from Tableau reporting)

Qualifications

• 2 or more years of professional working experience (customer service or mortgage preferred)
• Excellent customer service skills
• Basic knowledge of home loan terminology
• Meticulous attention to detail and accuracy
• Effective written and verbal communication skills
• Experience working on loan origination / processing software’s like Blue Sage system knowledge a plus
• Ability to multitask, problem solve and efficiently manage time
• Displayed accountability with a strong track record of meeting deadlines and keeping commitments
• The ideal candidate will have a self-starter mentality with the ability to solve open ended business challenges
• The ideal candidate will enthusiastically contribute to a culture of innovation and continuous improvement
• The ideal candidate will know how to collaborate with team members in a remote environment while also working independently with minimal supervision
• Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environment
• Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives

Benefits 

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.