What are the responsibilities and job description for the IT Support Technician position at Spring Fertility?
We are so excited to be expanding our Spring Fertility Team to the Pacific Northwest and we are now looking for qualified individuals to join us!
Role Summary
The IT Support Tech is responsible for proactively and reactively handling the technology needs and requirements of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, Meraki networking, cloud technologies and specific medical-related devices and applications.
Day-to-Day Job Duties Include:
- Provide IT support to a growing staff of 300 people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments.
- Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general.
- High level of customer focus with due care and attention to priority issues.
- Assist with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations.
- Manage our asset life cycle and IT procurement process, maintaining hardware inventory, accurate cycle counts, and decommissioning processes.
- Help to evaluate hardware and software solutions and participate in IT projects.
- Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back-office systems.
- Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices.
- Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating.
- Work closely with 3rd party vendors providing various technology services.
- Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international). In addition, help provide coverage and support as needed.
- Ensure documentation is captured appropriately and is easily accessible to the broader IT team.
- Some heavy lifting required at times (over 25 lbs).
Education, Licenses, Certifications
- Strong service delivery focus and customer management skills.
- Experience of supporting and maintaining Windows 10, Windows networking fundamentals, Laptops/Tablets, Excel, Outlook, Office 365 environment (Exchange, OneDrive/SharePoint, Teams etc.)
- PC hardware and software troubleshooting skills and experience.
- At least 2 years of experience in an IT Support role.
- Exposure to ticketing systems, remote access technologies for support, Meraki networks, and RingCentral or similar phone platform.
- Ability to work independently and to manage competing priorities.
- Excellent skills/abilities in: organization, planning, multi-tasking, flexibility.
- High level of professionalism and business acumen.
- Very good written and verbal communication skills.
- Ability to actively participate as part of a team.
- Experience with Azure AD and Intune is a plus.
- Professional IT work experience in the medical industry is a plus.
- Microsoft Certifications are a plus.
Employment Type
This is a full-time (40 hours a week/8 hours per day) non-exempt position that requires early morning hours, rotational weekends and holidays.
Compensation
The salary range for this role is $23-27/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
Benefits
Investing in you today
- Competitive Medical, Dental, and Vision Plans
- Paid Time Off to enjoy “you” time!
- Additional benefits - WageWorks, Pet Insurance, Discounted rates on home and auto insurance
- Career development and cross-training opportunities
Investing in your future
- 401k Match with up to 4% matching
- Fertility Benefits Program
- Paid Life and Disability Insurance
