Contractor Scheduler

The Contractor Scheduler will be responsible for staffing/scheduling of caregivers and nurses for all clients and ensuring staffing/scheduling needs are met on an ongoing basis. Responsible for some recruiting, interviewing and hiring of caregivers; ongoing supervision of caregivers to ensure quality care is delivered per client care plans. Performs various supervisory activities for scheduling appropriate caregivers to clients, manage high telephone volume on a daily basis, ability to answer email and phone calls after office hours and other duties as necessary. Reports to the Director of Home Care Services.

Essential Functions:

• Staff and schedule for our clients open and ongoing shifts in a timely manner.
• Interview, hire, evaluate, and terminate personnel in accordance to company policy.
• Answer all incoming calls and direct calls to the proper personnel
• Provide in-take discovery to ascertain specific needs of clients
• Use best judgment in assigning care personnel to the appropriate clients based on needs and preferences
• Understand the specific needs of the client and assign the appropriate caregivers immediately
• Document all pertinent information on client records
• File and maintain all documents appropriately. Distribute documents to the appropriate staff member for approval or completion
• Maintain up to date available lists for expediency in staffing
• Maintain schedule in accurate and legible form
• Share on-call responsibilities – see below
• Communicate with contract agencies regarding schedules, evaluation of staff
• Assist in grievance/complaint resolutions
• Relay client care updates and changes in condition to the Director of Home Care Services
• Implement new policies and procedures as directed
• Comply with applicable governmental laws and regulations
• Complete projects assigned by the Director of Home Care Services / Business Office Manager

On-Call Responsibilities:

• Be a part of our on call rotation. On Call will include after 5pm Monday through Sunday, some weekends and holidays
• Answer incoming calls promptly and efficiently. Expected average response time is 10-15 minutes
• Promptly communicate issues/concerns/action taken to Director or RN Supervisor
• Complete and maintain On Call report
• Review On Call report with appropriate personnel weekly/daily as needed

Non-Essential Functions:

• Attends all required training, in-services, and staff meetings.
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, the achievement of safe working practices, and by practicing proper infection control measures.
• Maintains a positive and professional demeanor toward clients, visitors, families, and co-workers.
• Adheres to all policies and procedures of Spring Hills, LLC
• Performs all other duties as assigned.

Skills:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Organization - ability to organize priorities and task effectively. Organize large amount of sensitive data.
• Verbal and written communication - possess excellent communication skills. Communicating clearly and effectively with various groups of people.
• Computer skills - proficiency in Word, database software

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Attributes:

• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Experience and Education: High School Diploma or equivalent. Efficiency in computer software such as Microsoft Word, Excel, and PowerPoint. Homecare experience preferred. 3-5 years of supervisory experience in a homecare agency.

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Experience:

• Medical scheduling: 1 year (Preferred)

Work Location: One location