What are the responsibilities and job description for the Assisted Living Manager position at Spring Valley?
This position is an integral role that is the heartbeat of this community. We know that our Team’s commitment and relationship with our residents is critical in supporting their quality of life and satisfaction. The ideal candidate thrives in a team-centric environment, excels in innovation and accountability, and has a love for serving seniors.
KEY POSITION SPECIFIC ROLES & RESPONSIBILTIES
- Manage occupancy and revenue development by maximizing total occupancy and strategically engaging private pay and managed care occupancy.
- Demonstrate successful expense management by ensuring labor hours are within budget parameters, overall expenses are at or below budget, and ensuring expense variances are addressed immediately.
- Manage sales and marketing with regular involvement in the sales strategy for the assisted living community and maintaining involvement in the community at large as a health care leader.
- Provide human resources management by ensuring employee orientation and training exceed state standards, monitoring all employee hiring and turnover, monitoring employee satisfaction through the use of surveys and performance and managing worker’s compensation claims and safety management.
- Manage and oversee all scheduling of staff. Manage all in-services monthly and as needed for staff.
- Manage quality systems to include ensuring care and service systems are in place to meet the needs of residents, as well as monitoring resident and family satisfaction through the use of surveys.
- Ensure appropriate persons are notified in the event of an accident involving a resident, any changes in the resident’s physical, mental or emotional states, and changes in charges or billing.
- Provide regulatory management by ensuring deficiencies are at or below state benchmarks, ensuring no substandard deficiencies exist, providing timely reporting of critical events to Senior Living Director, the nurse consultant and regulatory agencies.
- Clearing all surveys on the first revisit.
- Negotiate and administer lease agreements.
- Review resident applications, certifications, rental collections and damage deposits.
- Coordinate admissions by giving community tours, processing required paperwork and coordinating preparation of the unit.
- Ensure quality of activities, food services, and general maintenance of the community.
- Participate in social/recreational activities that relate to the community and its residents.
- Perform other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent leadership and mentoring skills.
- Ability to read, analyze, interpret, and apply general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present and communicate information and respond to questions from groups of managers, employees, residents, families, state auditors and the general public.
- Ability to delegate responsibility effectively and provide clear written and oral direction to others.
- Demonstrates commitment to the community’s Mission, Vision and Values.
- Self-directed, self-motivated individual with the ability to implement new programs.
- Ability to teach and present information formally and informally to internal staff and external markets.
- Participates and/or leads organization wide initiatives related to customer satisfaction, compliance, and human resources management as delegated.
- Demonstrated ability to complete multiple tasks simultaneously.
- Gets along well with others, relates with and accomplishes work through others as a member of a team and a leader of people.
- Recognize, coach and provide meaningful feedback through team development.
- Maintains a positive and respectful working relationship with Executive Director, Director of Nursing, Human Resources, Business Office, other employees, residents and families.
- Strong interpersonal, organizational, conflict management, administration, reasoning and decision making skills.
- Ability to maintain professionalism and composure when interacting with management, employees, residents and families.
- Completes requirements of employer policies and procedures including, for an example, timely completion of in service training, acceptable attendance, uniform and dress code.
MINIMUM JOB REQUIREMENTS
- Baccalaureate in health care management or related field, or the equivalent combination of education and experience in assisted living (preferred but not required).
- Two years of experience in long-term care and management, preferred.
- Knowledge of Federal, State and local laws, rules and regulations in relation to long term care.
- Knowledgeable of community resources and health care agencies.
- Flexible work schedule (mornings, afternoons, nights, weekends, holidays, etc.) which may include hours beyond eight hours in a day, or 40 hours in a week.
- Follows all attendance policies and procedures, including punctuality and proper timesheet usage.
- On call 24/7 for the community
We are committed to the core values of hospitality, stewardship, integrity, respect, and humor. These values, in addition to the significance and impact on the service we provide, determine our priorities, inform our decisions, and represent stability to those we serve.
Hospitality
- Creating a culture that promotes teamwork and collaboration
- Listening attentively and courteously
- Honoring the uniqueness and worth of each individual
- Extending a warm and welcoming atmosphere
- Embracing new ideas, being flexible, and open to change
Stewardship
- Taking initiative and anticipating the needs of others
- Contributing our time and talents responsibly
- Using material, energy, and monetary resources as efficiently as possible
- Being predictive in problem solving
Integrity
- Creating a daily practice of doing the right things
- Being accountable for and being engaged in the commitments we have made
- Building trustworthy relationships with others
- Telling the truth
- Striving for quality and excellence in all we do
Respect
- Cherishing and promoting the worth of all human life
- Valuing the dignity of all work
- Promoting participation of team members in decision making
- Responding timely in communications
Humor
- Embracing creativity and new ideas
- Learning and growing from our mistakes
- Encouraging joy and laughter
- Taking the work, but not ourselves too seriously
- Having fun at work!
Benefits:
- Quality Award Status
- 5-star CMS Staffing Rating
- Generous/Flexible PTO plan
- Medical/Dental/Vision
- Flexible Scheduling
Salary: Up to $55,000/annually
Schedule:
- Full-time Monday - Friday
- On call after hours with this position.
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