Senior Success Manager

Sprinklr is looking for a highly professional and confident individual to join our Customer Success team to ensure the following outcomes for our customers in the region:

• Deliver Value: Be able to deliver on, and communicate the value associated with their investment in the Sprinklr platform.
• Establish Relationships: Establish and nurture senior level relationships built on trust, develop client champions, and identify key stakeholders.
• Strategic Partner: Become the client’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.
• Guarantee Retention: Work cross-functionally with internal teams (sales, professional services, product dev, training and support) to create a unified account team that supports the customer through contract renewal and surfaces new growth opportunities.
• Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets.
• The key objective of this role is to own and develop the Sprinklr relationship with the client for both the Core Sprinklr platform and Products.
• The focus will be on strategic customer engagement i.e. guiding the client through how they can leverage Sprinklr to grow their business rather than tactical implementation (i.e. demonstrate how they will get value through adopting the full suite of Sprinklr capabilities post
  enablement)

Who You Are & What Makes You Qualified

• 3 years of experience in enterprise software account management, or digital social strategy experience at a brand or agency for an equivalent duration
• A do-anything attitude for delighting the customer. We are a customer-centric organisation, meaning we drop everything to solve problems and make our customers happy.
• Exceptional written and verbal communication skills
• Technical “show and tell” skills with an emphasis on platform education
• Must be able to comfortably present to large, executive level teams
• Self-starting problem solver, who isn’t afraid to learn on the go and enjoys the technical intricacies and challenges of live software.
• Demonstrated experience and a passion for customer experience management (CXM) - including social media marketing for enterprise brands - or preferably direct experience with other social media management software.
• Ability to work effectively under deadlines and juggle multiple projects simultaneously
• University degree, focus on business / marketing strongly encouraged