Assistant Manager

Job Summary:

The Pearl Assistant Manager is a working leadership role responsible for supporting the Store Manager in overseeing store operations, employee shifts, store cleanliness, and ensuring team members uphold company policies, standards and customer service. The primary focus of this position will be on leading and supporting the Front-of-House Cafe. However, this is a multi-faceted position that will require the ability to pivot between leadership, barista-ing, and baking.

Leadership Duties/Responsibilities:

● Understand all operational procedures of the shop.

● Schedule Front-of-House (FOH) employee shifts and manage absences/coverages.

● Responsible for training FOH new hires and employees who need to improve.

● Ensures the proper completion of all staff members’ assigned tasks for both the front and

back-of-house in the Store Manager’s absence.

● Communicate effectively with the Store Manager, staff, HR, and Owner.

● Provides direction and feedback to staff in a timely manner.

● Communicates any important information to the Store Manager, including but not limited to: team morale and performance, retail business, product quality issues, Inventory and equipment maintenance needs.

● Able to fill barista shifts if needed.

● Maintains organization throughout the store.

● Maintains inventory of all necessary supplies and communicates with vendors.

● Partners with the Store Manager on placing supply and ingredient orders in a regular and timely manner.

● Ensures cleanliness throughout the store, communicates cleaning related tasks and objectives with the team and identifies areas for improvement.

● Checks out baristas at the end of their shift and ensures checklists are correctly and thoroughly completed.

● Maintains an open and consistent line of communication between locations.

● Leads by example within the store in all areas, including care for your teammates,

communication, attentions to detail, customer service, etc.

● Continues to improve systems, processes, procedures and efficiencies to maximize sales and provide exceptional customer service.

● Able, willing, and adept at pivoting between a wide range of changing priorities.

● Other related duties assigned as needed.

Barista Duties/Responsibilities:

● Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages.

● Cleaning and sanitizing work areas, utensils and equipment.

● Cleaning service and seating areas.

● Describing menu items and suggesting products to customers.

● Servicing customers and taking orders.

● Ordering, receiving and distributing stock supplies.

● Receiving and processing customer payments.

● Clean and restock workstations and ensure that all equipment is sanitized and prepared for the next shift.

● Other related duties assigned as needed.

Baker Duties/Responsibilities:

● Follow recipes to measure and combine ingredients using mixers, blenders, heat sources, and other equipment to make baked goods, such as cookies, tea bread, cakes, etc.

● Testing ingredients and finished goods to ensure that each item meets food safety and quality controls.

● Provide exceptional customer service by being friendly, answering questions, making

recommendations, and accepting orders and payments.

● Record client information and ensure that orders are fulfilled accurately and on time.

● Maintain records relating to orders, inventory, and production levels.

● Clean and restock workstations and ensure that all equipment is sanitized and prepared for the next shift.

● Other related duties assigned as needed.

Required Skills/Abilities:

● Ability to lead a team.

● Exceptional communication and interpersonal skills.

● Strong organizational skills.

● Exceptional time and resource management.

● Attention to detail.

● Basic math and computer skills.

Education and Experience:

● High school diploma or equivalent.

● Minimum 2 years of experience as a barista.

● Manager, Supervisor or Lead experience required.

● Previous baking experience preferred.

Physical Requirements:

● Must be able to lift up to 50 pounds.

● Ability to work in hot, hectic environments.

● Prolonged periods of standing, walking, bending, using hands and appliances.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Bakery
• Café
• Coffee shop

Shift:

• Day shift
• Morning shift

Work Location: In person

Salary : $20 - $22