What are the responsibilities and job description for the Employee Engagement Specialist position at Square?
Company Description
Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.
Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.
Square's Global Customer Success team is on the frontline working with sellers every day to empower them to optimize the success of their business through the use of Square products. We are obsessed with creating a world class customer experience and we know that in order to do that we also need to create an amazing employee experience. We take team culture and employee engagement seriously and are in search of an Employee Engagement Specialist who will report to the Employee Engagement Lead. You will be a champion for our team members, coordinate activities and events conducive to our remote and distributed landscape, and assist with recognition programs that drive employee happiness. You will also work closely with Customer Success leads to manage and organize team engagement efforts and strong recognition practices. You will also assist with programs that help Customer Success team members feel connected with each other, and recognized for the amazing work that they do.
Responsibilities:
- Develop, communicate and facilitate engagement activities which foster connection and fun
- Implement a scalable program which provides concierge level support to people leads to ensure they have the tools and resources they need to adequately recognize and foster connection within their respective teams
- Partner with internal stakeholders like the Communications and Workforce Management teams to create and/or refine processes designed to make the execution of and participation in engagement activities seamless in nature
- Design new and innovative ways to connect our global and distributed workforce.
- Manage Rewards and Recognition program and work closely with Employee Engagement Associate to ensure efficient processes, tracking and follow-up.
- Analyze survey feedback and participation data to help inform changes and ideas for future ideas
- Foster partnerships cross-functionally to champion and support engagement efforts
5 years of work experience in a related field, HR or customer service2 years event planning experience, employee event planning experience preferred
Strong organizational skills and a goal-oriented approach to work
A collaborator who focuses on relationship building and working closely with other members of the team
Enthusiastic about employee engagement, recognition and connection
Strong project management skills with the ability to efficiently execute against several competing tasks and projects
Creative and innovative, customer service focused - hospitality and an empathetic and positive attitude are key!
Strong verbal, written and interpersonal skills and ability to influence without authority
Able to self manage
Ability to move quickly and be resilient when things are ambiguous
Additional Information
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Perks
We want you to be well and thrive. Our global benefits package includes:
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.