What are the responsibilities and job description for the Customer Experience Specialist position at SquareTrade?
Job Description
All incoming specialists will be trained into one of our Claims Queues: filing claims on mobile
devices, laptops, and other consumer electronic items. As part of on-boarding, we offer full training on diagnosing technical issues and filing claims over the phone. This role is fully remote.
What You'll Be Doing:
Assist customers with the claim filing process, including approving and denying claims
Find and deliver solutions to common problems with consumer electronics, including creative problem solving as part of the claim-filing process
Enter and maintain detailed and accurate customer notes via the Salesforce Customer Relationship Management tool
Probing and performing repair diagnostics – on mobile devices, electronics, and other gadgets over the phone
Be a part of creating and piloting new programs, including detailed recording of process documents
Following the successful completion of the training program, specialists will be assigned a permanent shift. Shifts have the possibility of working nights and/or weekends.
All incoming specialists will be trained into one of our Claims Queues: filing claims on mobile
devices, laptops, and other consumer electronic items. As part of on-boarding, we offer full training on diagnosing technical issues and filing claims over the phone. This role is fully remote.
What You'll Be Doing:
Assist customers with the claim filing process, including approving and denying claims
Find and deliver solutions to common problems with consumer electronics, including creative problem solving as part of the claim-filing process
Enter and maintain detailed and accurate customer notes via the Salesforce Customer Relationship Management tool
Probing and performing repair diagnostics – on mobile devices, electronics, and other gadgets over the phone
Be a part of creating and piloting new programs, including detailed recording of process documents
Following the successful completion of the training program, specialists will be assigned a permanent shift. Shifts have the possibility of working nights and/or weekends.
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