Recovery Specialist

Essential Duties and Responsibilities:

Hiring Range Minimum $ 19.25 Mid & 20.93 per hour.

• Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the "member benefit-based approach."
• Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies.
• Stay abreast of all laws, rules, regulations, and procedures on debtor rights, collections and recovery, and/or credit union policy related to collecting past due accounts.
• Collects and manages delinquent accounts by telephone, mail, and electronically. Documents activity and member contact in a detailed manner on the collection notes.
• During the process of collecting an active loan account maintain an awareness of other negative balance accounts the member may own and work or refer them appropriately.
• Monitor delinquency reports on a daily basis.
• Assists members with financial counseling matters, making suggestions for resolving short term delinquency.
• Maintains a working knowledge and understanding of contractual documentation, CPI and other collateral insurance, security interest and collateral maintenance.
• Utilize basic system skills to explain payments, calculate financial terms and credit services.
• Responsible for file maintenance of member personal information, account warnings and monetary management
• Refers plastic cards for holds and Refers lines of credit for suspension.  Documents and removes same in a timely fashion to protect member goodwill and credit union integrity.

• Diffuses and resolves conflicts, escalates threats and dangerous situations to management.
• Receives and submits deposits, transfers and payments; and balances daily.
• Gives override approval.
• Work varying schedules that includes evenings. May be required to travel and undergo periodic training.
• May be assigned other task by appropriate line supervision.

Supervisory Responsibilities:

There are no supervisory responsibilities with this position.

Qualifications

Education and/or Experience:

High School Diploma or General Education Degree (GED); 2 years related experience required, up to 3 years preferred

Other Skills:

• Knowledge of all applicable laws and regulations to collections.
• Displays a good working knowledge of all related policies and procedures.
• Displays the required work ethic to continue progressing in the Recovery Department.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office software including Windows, Word, Excel, Outlook Email /Calendar and Internet Explorer software. Experience with financial institution collections software system preferred. Must be proficient in the operation of the core processing system and other ancillary software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Regularly required to stand; use hands or fingers, touch or feel and reach with hands and arms.  Frequently required to walk, stand, stoop, kneel, crouch or crawl.  Occasionally required to sit, climb and balance.  Frequently required to lift and/or move up to ten pounds and occasionally lift/or move up to twenty-five pounds. Regularly required to listen and interpret information received through spoken words and sentences in person and by the phone and accessed via the computer.  Regularly required to communicate information and ideas so others will understand both in person, on the phone and via the computer. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.