What are the responsibilities and job description for the Service Coordinator (Dispatcher) position at SRV Temperature Solutions?
Service Coordinator (Dispatcher)
SRV Temperature Solutions is a premier HVAC/Refrigeration company. We pride ourselves in providing innovations in HVAC/Refrigeration practices, nurturing clients into friends, and developing amazing employees. We provide services in commercial and industrial locations across Utah, Denver, and Arizona. Our clients always come first and our team members are dedicated to making sure we exceed each client’s expectations.
Full Job Description
We are looking for an energetic service coordinator for our office in Salt Lake City, Utah to join our team! This person will be responsible for dispatching work orders for HVAC systems within the organization. This may include ordering replacement parts, authorizing work, and communicating with workers and suppliers regarding the status of work orders. Pay rate is $17-$25 DOE
This is an in-person position. Remotely work is not available at this time.
Key Roles and Responsibilities of the Service Coordinator:
-
1. Manage and support all “portal” work requirements.
2. Track and sustain a 72hr SLA ticket turnaround. Produce a weekly report on all parts
3. Dispatch the right tech to the right call at the right time.
4. Manage the GPS system.
5. Ensure all techs check in by 8:00 am (October to May) and 7:30 (June to September)
6. Understand and Onboard All New Customers with Partnership Manager
7. Work with Service Managers and Technicians on All Scheduled Work
8. Schedule all return calls and parts follow up
9. Report all Calls Input on a Weekly Spreadsheet
10. Manage all PM scheduling and customer calls.
11. Understand the strengths and weaknesses of all technicians
12. Ensure timely turn-around of all Quotes
Skills, Knowledges and Proficiencies
- Ability to work under pressure.
- Good organizational skills.
- Basic computer skills.
- Ability to multitask.
- Good people skills.
- Good problem-solving skills.
- Good customer service skills.
- Knowledge of the HVAC industry.
SRV Temperature Solutions is a premier HVAC/Refrigeration company. We pride ourselves in providing innovations in HVAC/Refrigeration practices, nurturing clients into friends, and developing amazing employees. We provide services in commercial and industrial locations across Utah, Denver, and Arizona. Our clients always come first and our team members are dedicated to making sure we exceed each client’s expectations.
- Work with a team that wants to help you grow with advancement opportunities based on merit and hard work.
- Owners invested in your success and help you advance your knowledge and skills via training programs and able to proctor exams.
- Benefits packages available for full-time employees after 60 days - Medical, Dental, Vision, Life, and Short-term Disability.
- Paid time off and many paid holidays.
Salary : $17 - $25
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