Food Service - Restaurant Supervisor

RESTAURANT SUPERVISOR   SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.   SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.   Reporting Relationship The Restaurant Supervisor reports directly to the Restaurant Manager, Food Operations Manager, or General Manager.    Responsibilities Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Execute and drive operational systems, processes and policies in support of organization’s mission, business needs, client & SSA expectations. Assumes an active role in upcoming season assisting in planning for food concepts, equipment needs and operational excellence. Help manage, with the direction and guidance of Restaurant Manager, location financial forecasts, information flow and management, business processes and organization planning Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance. Ensure SSAfety training(s) completed with all staff upon hire. Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively. Maintains quality and facility cleanliness. Maintain a clean, safe and organized work environment for all employees and guests. Responsible for the day to day functions of all food services and programs. With specific focus to front of house operations. Work with Managers on established maintenance scheduled in conjunction with manufacturer's instructions for all equipment, provides safety training in lifting, carrying, hazardous material control, chemical control and basic first aide. Maintains a close relationship with the client's staff to Ensure a positive working relationship. Help manage all operational functions of the Restaurant. Manage employees in accordance with State and Federal labor laws. Perform other tasks as deemed necessary. Maintain a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures.   Job Requirements Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel. Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates financial management, merchandising, analytical, planning and leadership skills. Demonstrates the ability to remain flexible in a fast-paced environment. Computer knowledge and skill level for basic office functions. Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed.   Previous Experience One to two years operations management experience dependent on sales, more years experience may be applicable. ServSafe or Food Handling Certified. All education backgrounds eligible, must be 18 or older.   This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)   Compensation and Benefits Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education Rate: 18-19.00 Employee Assistance Program Get Paid Early Tuition Discount through Partnership College Parental Leave Meal Plan & employee Discounts   SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.   All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").   San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.   OFFICE USE ONLY: #LI-DNI