Customer service

Customer Service Designer

550005

Closing at : Aug 13 2024 at 23 : 55 BST

About the Role

Base Location : Portsmouth or Perth

Salary : £41,583 - £48,296 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern : Permanent Full Time options available - hybrid working (3 days in the office, 2 days from home)

We are looking for a Customer Service Journey Designer to join our team!

As a Customer Service Designer, you'll be responsible for the support of improving customer journeys to provide improvement in customer experience and efficiency.

You will provide insight and support with a good understanding of the specific customer journeys you will be working on, holding immersive knowledge in both the customer needs and operational requirements.

As a Customer Service Designer, you will also analyse customer insights and provide recommendations on improvements required, embedding a customer centric approach that is safe and drives ownership at the heart of the business.

You will work with key stakeholders, senior leaders, and business unit owners to develop a roadmap for improvement.

Key responsibilities in this role will include :

• Analyse customer insights, provide recommendations, advise on change requests of customer journeys, assessing impacts of change across processes and system changes to the customer journey.
• Build strong relationships, and bring together multiple stakeholders, both internal and external to execute on a common goal.
• Provide support to new projects on initial journey mapping and requirement setting.
• Designing, refining and communication of current and future state journey maps.
• Facilitate workshops and engage with business units to drive opportunities for improvement, acting as the primary voice of the customer.

What do I need?

To be considered for this role, we would love you to have :

• A passion for customer experience with experience of customer process and continuous improvement methodology.
• Experience working in the Energy sector or a similar market and an understanding of regulatory requirements.
• Experience developing process maps, flow diagrams and related documentation for process redesign.
• Strong analytical and problem-solving skills, attention to detail and a focus on delivering results.
• Strong IT skills with the ability to understand the benefits of and adapt to new tech solutions quickly.

We are looking for candidates that are customer-focused, putting the customer at the heart of everything they do.

About our Business

powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future.

We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results.

You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do.

You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity / paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees.

We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE.

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What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on / 01738 344051.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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Our Benefits

• Sharesave Scheme
• 34 days of annual leave
• Option to purchase up to 10 days holiday
• Interest-free technology loans
• 24 / 7 free and confidential employee counselling service
• Private healthcare discounts
• Subsidised gym memberships
• 21 weeks full pay maternity leave
• Cycle to Work scheme with generous £2500 limit
• Interest-free salary advance to cover transport season tickets

Last updated : 2024-07-30

Salary : $41,583 - $48,296