What are the responsibilities and job description for the Senior Service Designer Researcher position at SSI People?
Job Description
Job Responsibilities:
- Conduct qualitative research with customers, employees, stakeholders, subject matter experts and other end users to understand how services work today and identify opportunities for future service experiences.
- Understand problem spaces and the service opportunities within them and develop strategies to own the work of the service design team and drive innovation with thought and purpose.
- Initiate, design, and iterate on service design artifacts and related deliverables including service blueprints, user journey maps and user interaction flows.
- Support the research team in their development of research plans to uncover new opportunities to continually enhance and optimize concepts and services.
- Seek out opportunities to continually satisfy and delight the people who depend on our customer and employee-focused tools.
- Work with the service design team to be the glue connecting the front stage and backstage of our employee and customer services.
- Help to inspire, motivate, and guide the members of the design and product organizations.
- Mentor emerging design talent in understanding the right balance between business, design, and end-user needs.
- Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.
Basic Qualifications:
- Degree in HCI, Human Factors, Design, Design Management or related field and 3-5 years of direct work experience in a relevant role.
- Experience creating user journey maps, service blueprints, user flows and other various tools to communicate service design decisions.
- Able to clearly articulate abstract and / or complex ideas and concepts.
- Comfortable working in new and unknown problem spaces and pushing past initial ideas to discover new areas of interest.
- Experience with project and stakeholder management.
- Ability to set realistic benchmarks and goals and manage the work it takes to achieve them.
Senior User Experience Designer
Fidelity Investments -
Smithfield, RI
Senior Jewelry Designer
Kenilworth Creations -
Warwick, RI
Senior Revit Designer - Architecture
BL COMPANIES INC -
Warwick, RI
