Head of Preventative Service

A high-tech company with a history of delivering innovative laser technology solutions to Automotive, Aerospace, Medical and the Scientific research communities. Our team members are motivated individuals that help each other do remarkable things every day. We are looking for a leader who can face challenges with a fresh mindset acting as a senior point of escalation for the technical service group. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. Our passion and creative drive ensure that we are an innovative force across the globe at over 80 locations.

Principle Duties & Responsibilities

• 10 direct reports; Focus on talent management and personnel development, especially efficient onboarding, and training of preventative maintenance technicians.

• Monitor and verify department payroll records and timecards.

• Direct supervision over all LT preventative maintenance service team operations, and safety and non-safety related projects.

• Demonstrate exemplary problem solving, customer orientation and positivity in most demanding situations.

• Coordinate preventative service team schedule utilizing SIS3 maintenance module.

• Strategically develop the service functions and focus them on customer satisfaction.

• Develop and extend external and internal service processes.

• Ensure that there is adequate capacity and competence for best quality field service support.

• Work in conjunction with the spare parts team to ensure accurate and timely delivery of materials to customers. • Monitor preventative maintenance technician mission and corresponding expense reports.

• Oversee departmental tools and equipment, keep abreast of new equipment and tools available and recommend purchases, coordinate preventative maintenance team onsite tool needs.

• Comply with and enforce all company policies, procedures, and best practices.

• Establish and maintain good working relationships with the sales and project teams.

• Work closely with all LT field service teams, provide support if necessary.

• Participate in continuous technical and development training.

• Any additional responsibilities as deemed necessary by management

• Adhere to all company guidelines

Travel

• Up to 15% as needed
• Must maintain Valid Driver’s License
• Occasional overnights as necessary

Physical Requirement

• Normal amount of sitting and standing, average mobility to move around an office, and ability to conduct normal amount of work on a computer

Education & Experience

• 2-year degree in Engineering or related field, or equivalent combination of training and work experience.

• Minimum 3 years of previous experience in technical or customer service.

• 4 years supervisory or management experience

• 4 years project management experience necessary

• Field service and In-House technical support experience strongly preferred.

• Familiarity with machine tools, lasers, and/or laser systems preferred.

• Excellent organization skills.

• Excellent verbal and written communication skills.

• Strong Microsoft Office Suite Experience; Teams, Word, Outlook, Excel, and PowerPoint

INDH

Salary : $90,000 - $100,000