Customer Service Representative

FRIENDLY CUSTOMER SERVICE REPRESENTATIVE FOR POOL & HOT TUB COMPANY

We are looking for a friendly, positive, and outgoing personality to help us provide superior customer service to our clients. No experience in the pool or hot tub industry is required, however, applicants with previous customer-facing positions or phone service are encouraged to apply.

Our CSR Position Duties Include:

• Handle incoming phone calls, text messages, email, social media inquiries, and review site messages.
• Schedule service calls for our technicians.
• Accurately adding customer information to our software.
• Route nonservice job phone calls to the appropriate team member.
• Make appointment confirmation calls.
• Make follow-up “Happy Calls” to ensure a great customer experience once a job has been completed.

Our Ideal Candidate Attributes:

• Great communication skills.
• Positive and empathic attitude.
• Well organized and detail-oriented.
• Self-starter with take charge attitude.
• Ability to work well with a team.

If you are looking for a small, fun family like atmosphere this is the perfect spot for you. While small St. Cyr Pool & Spa has been in business for over 40 years, our new leadership team is ambitious and looking to grow the company. We need GREAT customer service to do that.

HOURS: 9AM TO 5PM (7am to 3pm also available)
Competitive pay, 10 days PTO, Bonus

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Middleton, MA 01949: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person