Secretary (SEIU)- ICU- 36 Hours/Week- Night Shift- No More Than Every Other Weekend

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

I. Position Function: Provide front office administrative and clerical support to the ICU department. Facilitate smooth and efficient operations of the department.

II. Job Relationships:

Collaborates with Office Coordinator, professional staff, co-op students, patient billing, patient registration, medical staff, maintenance, security, translation services, medical records, housekeeping, and nursing.

III. Authority:

Has the authority to carry out operational directives and daily activities of the ICU Department services as established by the Supervisor or the ICU Director.

IV. A. Responsibilities/Essential Functions:

1.) "Provides superior customer service to internal and external clients, customers,

and patients as referenced in the Service Excellence Standards."

Responsible for scheduling of patients in order to maximize department productivity, office efficiency, and patient satisfaction.

Responsible for answering phones and responding to patient needs in a professional manner.

Responsible for obtaining registration information and informed consent

Responsible for understanding and following third party payer authorization requirements. This includes but is not limited to confirming insurance coverage, obtaining and tracking authorization and certification of all therapies, documentation of authorization number and visits approved in patient chart.

Responsible for maintaining patient files, charts, and records.

Responsible for greeting patients in a timely manner and informing nurses/counselors when they have arrived.

Responsible for posting patient charges.

Responsible for maintaining strict patient confidentiality.

Responsible for performing other office duties such filing and copying as needed or assigned.

Performs other duties as assigned by the outpatient supervisor and/or director.

B. Responsibilities/Non-Essential Functions:

V. Reporting Requirements:

Reports immediately to the supervisor any deviations in normal operations.

Reports all incidents and breaches in quality of care.

Reports to the respective therapists regarding any primary changes in their schedule or patient's condition.

VI. Accountability:

Accountable for maintaining strict confidentiality.

Accountable for adhering to department and medical center policies.

Accountable for timely and accurate scheduling, billing, and communication.

VII. Qualifications:

Minimum Education:

High School Diploma

Minimum Experience:

At least one year as a front office receptionist preferably in a health care setting.

Minimum skills/abilities:

Computer competence especially in work processing and data entry.

Ability to fluently read, write, speak, and understand in the English language.

Ability to complete basic mathematical computations.

Strong interpersonal, telephone, and communication skills

Ability to handle multiple tasks with minimal stress.

Ability to operate within a flexible schedule.

Ability to learn and incorporate knowledge of office systems as well as policies and procedures.

Knowledge of medical terminology preferred.

Certification/Licensure:

None

Training:

Willing to take part in Quality Improvement, Performance Improvement, and other educational initiatives.

Special Qualifications:

None