Member Advisor, Pathways to Progress - St. Francis Community Services
While following the mission, vision and core values of St. Francis Community Services, the Pathways to Progress Member Advisor is responsible for providing long-term case management services that help clients of the program (“Members”) leave poverty behind as a way of life. The Member Advisor conducts comprehensive intakes and assessments of Members’ needs; develops, implements and monitors individualized service plans; connects Members to appropriate community support services; evaluates the progress of Members and their children; and documents services and their impact in Members’ case files.
DUTIES & RESPONSIBILITIES
KNOWLEDGE & EXPERIENCE REQUIREMENTS
1. Demonstrated commitment to working with low-income individuals/families struggling with social and economic challenges.
2. Bachelor’s degree in social work, human services, psychology or related field; master’s degree preferred.
3. At least two years of case management experience, working with impoverished people with complex needs.
4. Bi-lingual in Spanish and English - preferred
5. Demonstrated comfort working with an ethnically and socially diverse client base in the field (specifically, making home visits).
6. Valid State driver’s license and current automobile insurance.
7. Current chauffeur’s license.
8. Acceptable background check, as performed through the Missouri Family Care Safety
Registry (this screening will be done annually thereafter by agency while employed).
SKILLS & ATTITUDES REQUIRED FOR SUCCESS IN JOB
1. Exhibits the Core Values of the Agency:
a. Accountability b. Courage c. Diversity d. Respect e. Trust
2. Advocates passionately and persistently for the needs of Members.
3. Enjoys working with Members of diverse backgrounds where they are most comfortable (at home, workplace, etc.)
4. Listens and responds with calm and respect when Members are in crisis, are confiding problems, are complaining, or are questioning program policies or services.
5. Safeguards zealously the confidential information of each Member household.
6. Displays maturity in establishing appropriate personal and professional boundaries.
7. Exhibits patience with Members who are sometimes challenged to keep appointments, follow through on commitments, produce needed documents, and so forth, yet also holds Members accountable for their actions/inactions.
8. Prioritizes tasks and meets deadlines, despite competing demands on time.
9. Works independently with minimal supervision.
10. Works creatively and constructively toward solving problems.
11. Possesses a strong sense of personal integrity and accountability, including a commitment to meeting deadlines and fulfilling job responsibilities.
12. Possesses strong written and verbal communication skills.
RELATIONSHIPS REQUIREMENTS
1. Frequent contact with the Pathways to Progress Program Director.
2. Daily contact with program Members, requiring the ability to initiate and maintain a respectful, trusting relationship with them.
3. Daily contact with Pathways staff (and perhaps, volunteers), requiring the ability to be part of a team, coach/mentor where appropriate, solve problems, offer support/encouragement, etc.
4. Frequent contact with community partners and other community representatives.
RESOURCES FOR WHICH ACCOUNTABLE
1. Accountable for use of a purchase card, which includes submitting receipts and proper coding for each transaction.
2. Submission of accurate mileage reports for personal reimbursement.
3. Use of agency vehicles, computers, office supplies, etc.
4. Accountable for inventory items used in course of work with Members.
Job Type: Full-time
Pay: $40,000.00 - $44,000.00 per year
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Click the checkbox next to the jobs that you are interested in.
Click the checkbox next to the jobs that you are interested in.
Case Management Skill
Customer Service Skill
Advisor Employee Services, Chesterfield, MO
Office Administrator - Financial Firm - Chesterfield, MO
Advisor Employee Services, Chesterfield, MO