What are the responsibilities and job description for the Communications and Donor Relations Specialist-Chamberlain, South Dakota position at St. Joseph's Indian School?
Position Title: Communications and Donor Relations Specialist
Summary of Position: Native Hope, Inc. is operated by the Congregation of the Priests of the Sacred Heart SD, Inc. who also operate St. Joseph’s Indian School in Chamberlain and the Sacred Heart Center in Eagle Butte. Its purpose is to dismantle barriers and inspire hope for Native voices unheard by focusing on healing through storytelling.
The Communications and Donor Relations Specialist serves as a voice for Native Hope and is responsible for representing its mission through engagement with donors, stakeholders, and influencers, both Native and non-Native. This is a nonexempt position.This position is located in Chamberlain, South Dakota.
Accountability: Native Hope Executive Director
Responsibilities:
- Communicates verbally and in writing the mission, programs, and events of Native Hope in an articulate manner via all platforms of communication.
- Provides excellent customer service to donors
- Conducts timely follow-up on thank you cards, daily emails and communication on other platforms (Hubspot and social media platforms).
- Handles incoming calls by assisting the caller or directs them to the appropriate staff member
- Makes outbound calls and writes emails to donors on behalf of Native Hope with the purpose of gaining funds and/or thanking a contributor for their donation.
- Assists in the development of content, copy and concepts across a wide range of mediums.
- Keeps accurate donor history file in Funraise. This includes:
- verifying donor information, making changes and
- entering accurate donations in a timely manner and
- records information gleaned from conversations with donors into our donor file
- Updates and contacts donors to secure credit card information on rejected card.
- Assists with inbound marketing efforts by creating social media posts, website updates, blog posts and sending emails via Hubspot.
- Assists as needed with strategic program initiatives.
- Performs other responsibilities as required by the Executive Director.