Manager, HR Service Center

Title: Manager, HR Service Center

Employee Classification: Professional 52 Wks Non-Unit

Department: Human Resources

Salary Range: 72,372.00

This position is subject to board approval and hire dates will be on or after 7/1/24.

Who We Are

We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri’s four-year colleges/universities than anyone else.

We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.

What You Get

Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.

Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The Basics Of This Position

The HR Service Center Manager will lead the delivery of a high quality and responsive HR Services, coordinating the workflow and ensuring that the operations team is actively engaged in the continuous improvement of all HR services.

The HR Service Center Manager ensures smooth procedures, and supervises the HR department’s day-to-day administrative tasks. The HR Service Center Manager ensures that the service center performs its tasks while assisting other departments in an efficient way. These tasks include maintaining files on employees’ data, processing data-entry within various HR Systems and monitoring audit reports.

What You'll Do

• Supervise the delivery of HR services, managing the workflow to increase accuracy, quality and timeliness of services to all customers of the HR department.
• Facilitate the development of standard operating procedures and service standards, with a goal to standardize processes, deliver high quality service and efficiency.
• Manage and/or assist with various HR projects.
• Responsible for staying up-to-date on general labor law compliance and HR best practices. Ensure alignment of appropriate policies and procedures with new and changed regulatory requirements.
• Perform a variety of specialized and analytical duties involved in Workers Compensation claims and processing; ensure compliance with applicable laws, codes, rules and regulations; maintain current knowledge of current legislation regarding Workers Compensation issues.
• Collaborate with HR Business Analysts, Information Technology and Payroll to effectively maintain database systems and develop processes that meet business need.
• Supervision of the HR Service Center team in all aspects of HR Administration including acting as first point of contact for internal and external customers regarding recruitment, pay and benefits, policies and procedures.
• Monitor HR inboxes to ensure that all queries receive a response within expected timescales and complex issues are escalated to specialists and /or senior members of the HR team as appropriate.
• Track the activity sent to the service center and maintain a knowledge base system that provides information that customers need.
• Accurately and confidentially maintain employee records.
• Performs other duties as assigned.
  
  

Education, Experience, And Other Requirements

• Bachelor’s Degree in HR or related field and 5 years of experience in Human Resources Operations or related area or equivalent.
• Previous supervisory experience required.