What are the responsibilities and job description for the MEDICAL SECRETARY - FULL TIME DAY - LADUE CROSSING URGENT CARE position at St. Luke's Hospital?
Description:
Under the direction and supervision of the Nurse Manager and Registered Nurse, the secretary is responsible for assisting with the management of the Urgent Care Center and performing secretarial and receptionist duties. The secretary is also responsible for patient registration, record processing, supply and equipment requisitioning, as appropriate, and management of incoming telephone calls.
PRINICIPAL ACCOUNTABILITIES: % of Time Spent
1. Receptionist/Secretarial Duties – include but not limited to: 85%
a. Greets patients, families and other visitors in a pleasant, friendly manner b. Provides general directions to those customers who inquire within the building or to the local surrounding area c. Organizes and maintains patient waiting room and brochure racks d. Answers telephones within 3-4 rings e. dentifies patients that need to be seen by the Physician or Nurse Practitioner immediately f. Obtains authorizations from employers for each occupational health patient g. Completes registration in multiple computer applications for both UCC and occupational health patients h. Provides "bedside" registration as required i. Completes disposition of patient charts j. Copies chart for transfer/makes calls as needed k. Prepares, maintains and dispositions UCC and occupational health medical records l. Provides follow up correspondence for occupational health m. Obtains and stocks patient brochure racks n. Maintains daily log and statistics for patient type and each type of service received o. Communicates daily census p. Orders office supplies q. Handles "lost and found' items r. Sorts and distributes incoming mail s. Provides information to billing office as needed t. Collects Quality Management data per Nurse Manager u. Locates archived medical records for occupational health v. Files, maintains and organizes medical records for specified time frame w. Collects totals and reconciles co-pays for both UCC and occupational health patients x. Maintains and reconciles petty cash drawer y. Totals and submits deposits to hospital cashiers office daily
2. Assists the staff in general function of the Center which may include, but not limited to: 5%
a. Stocks/restocks to maintain adequate supplies throughout the Urgent Care Center b. Reports repairs or needs to maintenance c. During Code Blue, makes appropriate calls, arranges for ambulance and takes notes of events
3. Responsible for all safety regulations and reporting of any safety issues 5%
4. Performs other duties as assigned 5%
Total 100%
Education:
The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.
Mission/Values: Mission
Vision
Core Values
PRINICIPAL ACCOUNTABILITIES: % of Time Spent
1. Receptionist/Secretarial Duties – include but not limited to: 85%
a. Greets patients, families and other visitors in a pleasant, friendly manner b. Provides general directions to those customers who inquire within the building or to the local surrounding area c. Organizes and maintains patient waiting room and brochure racks d. Answers telephones within 3-4 rings e. dentifies patients that need to be seen by the Physician or Nurse Practitioner immediately f. Obtains authorizations from employers for each occupational health patient g. Completes registration in multiple computer applications for both UCC and occupational health patients h. Provides "bedside" registration as required i. Completes disposition of patient charts j. Copies chart for transfer/makes calls as needed k. Prepares, maintains and dispositions UCC and occupational health medical records l. Provides follow up correspondence for occupational health m. Obtains and stocks patient brochure racks n. Maintains daily log and statistics for patient type and each type of service received o. Communicates daily census p. Orders office supplies q. Handles "lost and found' items r. Sorts and distributes incoming mail s. Provides information to billing office as needed t. Collects Quality Management data per Nurse Manager u. Locates archived medical records for occupational health v. Files, maintains and organizes medical records for specified time frame w. Collects totals and reconciles co-pays for both UCC and occupational health patients x. Maintains and reconciles petty cash drawer y. Totals and submits deposits to hospital cashiers office daily
2. Assists the staff in general function of the Center which may include, but not limited to: 5%
a. Stocks/restocks to maintain adequate supplies throughout the Urgent Care Center b. Reports repairs or needs to maintenance c. During Code Blue, makes appropriate calls, arranges for ambulance and takes notes of events
3. Responsible for all safety regulations and reporting of any safety issues 5%
4. Performs other duties as assigned 5%
Total 100%
Education:
High School Diploma or equivalent
Experience:- High School Diploma or equivalent
- Excellent customer relations' skills
- Computer experience
- Ability to make decisions related to sphere of responsibility as secretary
- Verbal and cognitive abilities required to communicate effectively with internal and external customers
- Manual dexterity needed for computer operation, management of patient records, supplies, equipment and operation of telephone system
- Maintains Basic Life Support Certification (BLS)
- Must complete a minimum of 6 Contact Education Hours annually
- Employee is required to sit frequently and walk occasionally.
- Employee is frequently required to bend, squat, crawl, kneel, climb, lift waist to overhead.
- Employee is occasionally required to reach forward and reach overhead.
- For repetitive action, employee is required to perform simple grasping and pushing/pulling.
- employee is occasionally exposed to electrical hazards and crt terminal work.
The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.
Mission/Values: Mission
Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke's is dedicated to improving the health of the communities we serve.
Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence and respect for each other and those we serve.
Vision
As an independent healthcare network, we create healthy communities in the region through our commitment to high quality, safe and personalized services.
Core Values
Human Dignity
We accept and treat all persons as being created in the image of God.
Compassion
We respond with caring to the needs of others as if they were members of our family.
Justice
We honor each person's rights and responsibilities in light of the common good.
Excellence
We set and strive to attain high standards of performance and continuous improvement.
Stewardship
We use our talents and resources wisely, with honesty and integrity.
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