What are the responsibilities and job description for the LV Facility Concierge position at St. Luke's?
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JOB SUMMARY
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The Facility Concierge provides safe access assistance and escorts for patients, guests, and materials on Lake Views’s campus. Responsible for greeting visitors and providing information as needed at designated entrances to Lake View’s campus. Responsible for assisting in the safe and efficient transportation of patients, guests, and materials. Monitors access for parking vehicles and reports violations or suspicious activities to Lake View’s Facility Manager or Admin on-call.
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MINIMUM QUALIFICATIONS
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Education: High School graduate or equivalent.
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Experience: One (1) year customer service experience.
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Licensure/Certification/Registration: CPR certification within six (6) months of hire.
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PREFERRED QUALIFICATIONS
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Education: N/A
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Experience: Two (2) or more years customer service experience. Previous patient escort or health care experience.
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Licensure/Certification/Registration: CPR certification.
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KNOWLEDGE, SKILLS AND ABILITIES
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Ability to communicate effectively, to work independently and to establish good customer relations and interpersonal skills. Ability to multi-task and do data-entry. Ability to initiate a helpful interaction with visitors entering the facility. Ability to work in changing environmental conditions, and recognize and respond to potential problems or conflicts. Ability to handle periods of varying workload; low work activity (e.g. very limited visitor activity) at times with intense visitor demands. Ability to understand and carry out oral and written instructions, and exercise sound judgment and common sense.
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READING - Basic: Ability to read and comprehend simple instructions, short correspondence, and memos.
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WRITING - Basic: Ability to write simple correspondence.
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SPEAKING - Basic: Ability to speak simple sentences.
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MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
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REASONING ABILITY - Basic Skills: Ability to apply common sense understanding to carry out simple instructions. Ability to deal with standardized situations with only occasional variables.
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PHYSICAL DEMANDS AND ENVIRONMENT
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PHYSICAL DEMANDS
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Prolonged, extensive or considerable standing/walking, pushing cart or wheelchair. Ability to read, write walk, talk, see, hear, push wheelchair, transfer patients and lift up to thirty-five (35) pounds.
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Stand - Continuously Over 2/3 (5.5 – 8 hours)
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Walk - Continuously Over 2/3 (5.5 – 8 hours)
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Sit - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
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Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
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Reach with hands and arms - Continuously Over 2/3 (5.5 – 8 hours)
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Stoop, squat, kneel, or crouch - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
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Bending-repetitive forward - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
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Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)
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LIFTING REQUIREMENTS-
Up to 10 pounds - Continuously Over 2/3 (5.5 – 8 hours)
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Up to 25 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
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Up to 35 pounds - Occasionally Under 1/3 (1-2.5 hours)
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WORK ENVIRONMENT-
Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
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WORKING CONDITIONS
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Potential for prolonged time in either sitting or standing position. Exposure to cold or hot outside air. Occasional exposure to outdoor weather conditions.
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