Phone-Based Patient Access Specialist

Category Admin/Clerical/Customer Support Work Unit Patient Access Administration System Office Position Type Full-Time Requisition ID 2024-87322 Default: Location : Location US-ID-Boise Work Location : Name 190 E Bannock St, Boise, Boise Medical Center

Overview

We are seeking a dedicated and compassionate phone-based Patient Access Specialist to join our healthcare team. As a Patient Access Specialist, you will be the first point of contact for patients, providing assistance with scheduling appointments, verifying insurance coverage, and ensuring a seamless registration process. Your role is crucial in facilitating positive patient experiences and maintaining efficient operations within the healthcare facility. This position is phone-based at a St. Luke's Clinic or Hospital.

What you can expect from this role:

• Registration, scheduling, and referral coordination for patients via phone
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates via phone
• Use a variety of technologies, tools and resources to support departmental workflows
• Other duties as assigned

Minimum Qualifications for this Role:

• Education: High School Diploma or Equivalent.

What’s in it for you

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.