What are the responsibilities and job description for the Customer Service position at Staffing Network?
Our client in Addison is looking for an Order Entry and Customer Service Specialist, bilingual a plus!
Responsibilities:
- Answering incoming phone calls with bright disposition
- Provide customers with outstanding customer service via phone and email
- Accurately enter and process customer orders
- Order Entry and processing of orders received via email, fax and web portals.
- Submission of inventory feeds to customers via various methods
- Replying to inquiries via phone and email regarding order status and product information promptly and accurately
- Provide in-house sales support to assigned outside sales representatives across the country
Qualifications:
- Minimum 2-3 years’ experience in Customer Service and order or data entry
- Knowledge of manufacturing order processing and coordinating software.
- Familiarity with online portals including Commerce Hub and other EDI providers
- Proficient in Microsoft Office Suite specifically Excel.
- Experience with Microsoft Dynamics GP, a plus
- Ability to work well in team atmosphere and maintain open lines of communication
- Willingness/ability to multi-task
- Friendly, energetic and able to work in a fast paced environment
- Strong interpersonal and communication skills both written and oral
- VERY detail oriented with impeccable organizational skills a MUST
- Ability to manage time effectively and multitask
- Bi-Lingual (Spanish/English), a plus
Job Type: Full-time
Hours: 8:00AM-5:00PM
Apply in person
765 rt 83 suite 101
Bensenville, IL 60164
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Addison, IL: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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