Referral Office Coordinator (FT)

• Full Time  - Direct Hire w/ benefits
• $15-18 hr.
• M-F 8-5 or 730-430 

• High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Bilingual preferred, but not required. 
• The staff member must be computer literate and able to operate healthcare systems and multiple Microsoft Office applications.

• Responsible for all duties revolving around the office, scheduling of patient appointments for procedures, follow-up office visits and ancillary services.
• Responsible for obtaining accurate documentation of patient information, management of physician schedules, and coordination of referrals from Primary Care physicians and other specialists.
• Required to be cross-trained in all front office and patient service-related functions in order to provide coverage as needed in various duties at office locations across the practice.

• Schedules reschedule and manages cancellations and no shows for patient office visits and procedures
• Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
• Collects and records accurate patient information according to the Documentation Requirements
• Ensures all applicable procedures are scheduled in  endoscopy suites; coordinates scheduling of procedures in hospital if necessary
• Ensures all applicable ancillary services are scheduled 
• Mails/Emails information packets to patients who are new to the practice
• Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers
• Greets onsite patients in a prompt, pleasant, and helpful manner
• Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
• Meets or exceeds quality and productivity standards as set by the Office Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains the strictest confidentiality with regards to patient information
• Acts a liaison between the office and referring physician practices and hospitals
• Participates in staff meetings as directed by the Office Manager
• Participates in marketing activities as directed by the Office Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager
• Travels to office locations within the Atlanta Metro area to provide coverage in various front office functions as directed by the Office Manager and/or Operations Manager
• Any other duties and/or special projects as assigned

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures

Salary : $15 - $18