What are the responsibilities and job description for the Helpdesk Supervisor position at Staffmark?
We are seeking new talent who thrives in a fast-paced environment, is mechanically inclined, detail-oriented, able to work as a team, and has exceptional communication, listening, and customer service skills. Additional responsibilities for a Helpdesk Supervisor include:
- Manage asset inventory in a precise, organized fashion and generate hardware procurement requests based on hiring forecasts.
- Remote support of user base, run and maintain the IT helpdesk, and provide technical support for walk-ups.
- Responsible for all IT-related onboarding and offboarding procedures including account creation, laptop setup, and user provisioning.
- Maintain conference rooms and collaboration tools used at the company, administer Azure AD solution, integrate new software with SSO provider, and manage printers and print servers.
- Work with hardware vendors for warranty repairs/replacements and support standard hardware platforms and systems installed at client sites.
- Repair all approved standard technology hardware including PC/server hardware, network hardware, RF hardware, and printers while providing complete recoverability of systems and applications.
- Work with vendors to complete the RMA process of IT equipment and work with vendors to support products deployed at client sites.
We provide the following benefits to our hard-working, dedicated employees. Payday every single Friday by direct deposit or pay card available. You will have access to a dedicated local team that cares about your success and is here to support you every step of the way. Don't forget about our excellent employee discounts and potential referral bonuses. Why not get paid to work with your friends? We offer medical, dental, vision, and 401k options for you and your family's needs.
This position requires the candidate to have 2 years of experience supporting users in a face-to-face environment and supporting O365 environments. Must have experience with Windows 10, Windows 11, Corporate IT systems in a SaaS and cloud-focused environment, audio-video system management experience, Zoom experience, knowledge of Azure AD administration, and management of Microsoft O365, QuickBase, Azure AD, and QR Codes. A bachelor's Degree preferred in a relevant field or a combination of Education and Related Work Experience.
Come pick new beginnings and pack away the experience with this temp-to-hire position! Please click 'Apply Now', to begin your journey with us today.
The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.
The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
Apply today and you could win in our $100k Giveaway for Job Fest 2023. This year’s Job Fest features 10 weekly drawings for $1,000! In total, we're giving away $100k! Between September 18 and November 26, employees receive an automatic contest entry for every week you work 32 hours on assignment with us. The more weeks you work, the better chance you have to win. Apply now for a chance to win!
About Staffmark
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
