Program Manager

PROGRAM MANAGER

Position Type: Direct Hire

Position Hours: 1st Shift (Must be flexible and work 2nd shift 2x month, etc.)

Position Salary: $80K-$95K

Position Location: Greer, SC

Summary of Position:

Direct, lead and supervise operational efforts and functions of employees within a location/site to achieve financial and growth goals. Foster a safe working environment that will promote customer service and motivate employees to surpass customer expectations. Main customer contact for key account or multiple accounts.

Key Expectations:

• Ensures customer needs are addressed by communicating to client Management and requesting necessary resources to ensure needs are supported in a cost effective, timely manner.
• Create a safe environment to attract and motivate employees to help service meet or exceed customer expectations.
• Proactive problem solving using several established methods such as 5Y, WHY and AD.
• Act as advisor on overall quality of relationship, seeks opportunities, pulls resources, and implements actions to improve and solidify customer relationship.
• Apply knowledge of company processes, infrastructure, policies and resources to plan commit and meet customer objectives.
• Communication with internal company Senior Management as well as Customer Leadership.
• Accountable for the definition of issues and tasks including the scheduling, coordination and eliciting timely cooperation of both the client and the locations teams in order to accomplish the objectives.
• Key point of contact with customer and addresses issues and concerns efficiently, effectively and timely.
• Project Management as needed to achieve company goals.
• Drive continuous improvements while maintaining a Safety First workplace.
• Provide cross functional assistance in completing necessary projects allowing Dept. Heads to concentrate on meeting department goals.
• Proactive coordination of team activities in planning, problem solving, decision making and risk management to ensure continued support of program requirements.
• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

• At least four (4) years of experience working with TQM, ISO 9001: 2000.
• Working in a safety focused leadership role managing at least 75 or more employees for at least five (5) years, preferably in a manufacturing environment or automotive; bachelor’s degree highly preferred.
• Strategic time management skills.
• Team building experience and leading and engaging large teams and departments.
• Understanding of measurement units and tolerancing; ability to train others in this area.
• At least five (5) years of experience working with MS Word, Excel and PowerPoint and email software.