Client Relationship Coordinator

Overview:

This multifaceted position is an integral part of the business operations at Staglin Family Vineyard. This position will report to the Client Relationship Director and will carry out the necessary administrative and procedural tasks of supporting the Direct-to-Consumer Sales Channel. An effective candidate will strive for excellence, be confident yet humble and provide great attention to detail. To be successful in this role, applicants should have a welcoming, positive and accommodating personality. This is a Monday through Friday onsite role with occasional weekend and evening commitments.

Primary responsibilities will include, but are not limited to:

DTC Team Administration

• Assist with biannual releases for both Allocation and Wine Club

• Assist in incoming communication via the web and phone inquiries

• Processing DTC sales orders

• Assist with on-site events

• Ensure a seamless client experience from purchase through timely delivery

• Running errands as needed for the DTC, Office, and Trade team

Inventory and Fulfillment

• Oversee inventory via quarterly counts

• Maintain on-site wine inventory

• Assist in packing up onsite orders

• Assist with client communication regarding shipments

Offsite Auctions and Donations

• Assist in the coordination of off-site charitable events

• Oversee incoming Donation Requests to include communication, fulfillment, tracking

OTHER RESPONSIBLITIES:

• Provide the highest quality customer experience for all guests

• Contribute to the overall appearance of all client facing hospitality spaces

QUALIFICATIONS:

• Confident and disciplined team player

• Task oriented

• Ability to thrive in a fast-paced work environment

• High integrity and uses discretion always

• Gracious customer service skills

• Must be able to repetitively lift 40 lbs

• Must have valid CA driver license

Benefits:

Small family winery environment with a focus on fun and teamwork

Competitive pay and paid time off

Paid employee healthcare, including dental and vision

Retirement savings plan with company matching

Monthly childcare and mental healthcare/gym membership reimbursement allowance

Monthly wine allocation

About Us:

Founded in 1985 By Shari and Garen Staglin, Staglin Family Vineyard is committed to producing the best wines possible that are a reflection of our stunning Rutherford Bench estate in Napa Valley. We produce site driven wines, including Cabernet Sauvignon, Chardonnay, Sangiovese, and a Bordeaux style blend. Today, all members of the family work in day-to-day operations of the vineyard and winery, with CEO Shari Staglin and President Shannon Staglin at the helm.

“Great wines for great causes” has been an important motto of our business and personal lives. Since we began farming our vineyard in 1985, we have donated and raised more than $1 Billion to support charities, including our main cause, the Music Festival for Brain Health. Years of successful festivals have allowed the Music Festival for Brain Health to expand its reach by becoming One Mind. One Mind is partnering with policymakers, scientists, industry, and advocacy groups in a neuroscience “moonshot.” Its mission: to radically accelerate cures for brain illnesses and injuries by funding and fostering paradigm-shifting scientific research collaborations and initiatives, to achieve healthy brains for all.

Job Type: Full-time

Pay: $26.00 - $34.65 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Rutherford, CA (Required)

Work Location: In person

Salary : $26 - $35