What are the responsibilities and job description for the Customer Manager position at StandardAero?
Job Title: Customer Project Manager
Location: Springfield, IL
Schedule: Days
At StandardAero, we offer:
Location: Springfield, IL
Schedule: Days
At StandardAero, we offer:
- Competitive wages
- Generous paid time off
- Insurance includes medical, dental and vision benefits
- Retirement savings plan
- Safety focused culture
- Advancement opportunities
- This is not a remote assignment.
- Establishes detailed operational objectives and action plans to meet project performance goals.
- Develops control systems and reports that accurately measure progress such as project schedules with milestones, project budgets, certifications, material ordering processes, labor targets and Contract Change Orders (CCO).
- Identifies potential problems in sufficient time and insure corrective action to be taken.
- Ensures company’s contract commitments are met.
- Implements project work breakdown structure and coordinates technical activities of project.
- Makes decisions, carries out actions and directs others in matters related to the duties and goals of Program Management in coordination with appropriate Department Leader.
- Works across all departments to ensure that functional objectives are proactively met for production, procurement, quality control, logistics, and administrative functions.
- Obtains customer approvals for work scope changes and overtime.
- Acts as primary customer contact on status and performance and anticipates and fulfills customer needs to ensure their satisfaction and continued business.
- Provides alternative solutions to customer, including contractual changes.
- Provides justification for deviations from the project plan and provide recovery strategy.
- Generates sales by providing information to customers regarding company capabilities, special programs and special pricing incentives.
- Prepares quotations for customers.
- Administers warranty claims and special programs.
- Reviews invoices for accuracy in terms of labor, materials, cost, sell, contract compliance special programs, warranty and discounts. Resolves discrepancies and disputes.
- Investigates and resolves customer concerns and billing disputes relative to previous visits with the team and respective department managers in an expeditious manner.
- Acts as the primary customer contact and managing a successful customer experience.
- Observes and reports any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
- Performs other duties as required.
- The typical minimum level of education to perform this job competently is an applicable degree/certification in the Aerospace Industry or equivalent work experience.
- Federal Aviation Administration Certification (i.e.; A&P, Pilot, Repairman) preferred and/or Two-Year degree in a related field.
- Must be authorized to work in the U.S.
- Strong financial acumen; prior experience with budgets & financial statements.
- Strong planning, organizational, analytical, decision making and problem solving skills while demonstrating situational awareness.
- Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility).
- Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
- Strong verbal and written communication skills as well as presentation skills.
- Experience building strong working relations with customers.
- Self-motivated with the ability to motivate others.
- Working knowledge of PC’s in the current company operating system environment including Microsoft Office and MS Project.
- Ability to travel to customer locations to establish and/or maintain a good working relationship.
- Previous Aviation or MRO (Maintenance, Repair, and Overhaul) experience, to include airframe maintenance, avionics modifications, paint, and interior.
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