IT Support Administrator

DESCRIPTION

The IT Support Administrator will resolve tech problems, offer prompt feedback, and assist with the rollout of new software/hardware and other items per the Director of IT.  The IT Support Administrator must communicate directly with the employees as well as produce written proof, necessitating exceptional written and vocal communication skills. The IT Support Administrator is responsible for addressing network issues, setting limited functionality, and providing quick support via remote desktop access.

 KEY RESPONSIBILITIES

• Installs, alters, and fixes small issues with computer software.
• To sustain productivity, resolves tickets indicating staff-generated technical needs or difficulties and troubleshoots technical and management concerns.
• Tests computer parts to ensure system functions.
• Assists in the design and implementation of networks.
• Helps users in determining acceptable hardware and software requirements, and orders parts as needed. 
• Analyzes technical applications and gives suggestions, increases the abilities of computer networks.
• Performs basic installation of security software, performs virus scans, software patches and updates.
• Upgrades hardware, installs device drivers, and provides basic IT help.
• Supports ERP system updates and other implementations.
• Tests new programs, evaluates them to accepted rules, and makes changes, validates program objectives and requirements.
• Tests computer parts to keep the system running smoothly.
• Performs software, connection, and data performance optimization.
• Upgrades hardware and software.
• Other duties as assigned.

KNOWLEDGE/ SKILLS/ABILITIES

• A degree in computer science or information technology is preferred
• Minimum 3 years of experience in tech support, desktop support, or a similar role
• Expertise in Windows and Mac OS
• Experience with software development and Languages (C#, Angular, Java Script)
• Knowledge of databases such as MSSQL
• Understanding of ERP systems
• Ability to understand software requirements, software architecture and design, with ability to move to implementation
• Ability and knowledge to work with security software
• Remote desktop and help desk technology expertise is a plus
• Excellent problem-solving abilities and attention to detail
• Strong debugging and problem-solving abilities
• The capacity to communicate technical knowledge in a way that non-technical employees can understand
• An attitude of process development
• Ability to sustain and evaluate programs