What are the responsibilities and job description for the Returns Clerk position at Stanley Black & Decker?
Job Overview:
To process daily orders, perform customer service functions, run necessary reports, and troubleshoot order issues
when necessary.
Essential Job Functions:
Required Qualifications:
Preferred Qualifications:
Physical Requirements**:
Travel Requirements:
To process daily orders, perform customer service functions, run necessary reports, and troubleshoot order issues
when necessary.
Essential Job Functions:
- Perform various Customer Service Requests pertaining to orders.
- Process daily orders.
- Troubleshoot and resolve order issues.
- Research all open packing slips and slips needed to justify GCD's.
- Process MRA's for terminated distributors.
- Generate various lists and reports, and process pull requests.
- Key data into AS400 or specified reports.
- Distribute reports as appropriate.
- File appropriate paperwork as needed.
Required Qualifications:
- High School Diploma or GED
- Ability to key data proficiently and accurately
- Working knowledge of a Windows based PC, AS400 and JDA
- Excellent communication skills (written and verbal)
- Basic mathematical skills and the ability to understand numerical information
- Must possess the ability to work well with others and under restrictive deadlines
- Demonstrates agility in the performance of job duties
- Must perform any other duties deemed necessary by supervisor
Preferred Qualifications:
- Knowledge of tools, brands, and product numbers
- Prior administrative experience in a warehouse environment
Physical Requirements**:
- *Must be able to always (95% - 100%) lift and maneuver 10 pounds in any range of motion combination from ground/ankle height through above shoulder height for the 8-hour shift.
- *Must be able to frequently (65% - 90%) lift and maneuver 25 pounds in any range of motion combination from ground/ankle height through above shoulder height for the 8-hour shift.
- *Must be able to often (35% - 60%) lift and maneuver 40 pounds in any range of motion combination from ground/ankle height through above shoulder height for the 8-hour shift.
- *Must be able to frequently (65% - 90%) walk and stand for the 8-hour shift.
Travel Requirements:
- On-site critical position. Travel not required.
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