Customer care administrator

Job Description

We have a fantastic Administrator job within the Customer Care invoice team at Stannah. We are looking for a Customer Care Invoice Administrator to join the team on a fixed term basis.

As an Administrator, you will assist in the provision of a pre and post installation customer support service, including invoicing.

You will deal with our Business to Business (B2B) customers, including Local Authority in the Public Sector. This involves liaising with customers regarding requests for recycling of stairlifts, carpet replacements, removals and cancellations of orders.

Ideally, we are looking for an administrator with who has previous experience in admin job within a customer service team.

We are looking for an individual with excellent communication skills. You will be able to demonstrate you can liaise with all types of customer.

You might have had a customer service job, within a team environment.

This is a fixed term job for 12 months to support the team and business. We offer a great working environment, and opportunities for development.

Responsibilities :

• Deal with customer enquiries
• Escalate enquires for resolution
• Help with Stairlift recycling requests, replacements, removals and cancellations of orders.
• Check accuracy of orders and raise invoices for Local Authorities
• Complete Local Authority detail sheets
• Manage credit control logs ensuring that investigations are made without delay.

Requirements

• A good standard of English and Maths at GCSE or equivalent level
• NVQ Customer Service or Business Admin (desirable)

Company Information :

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings.

We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in . A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business.

Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued.

Join our team and be a part of our diverse and inclusive community!

Benefits Include :

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution / salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

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Last updated : 2024-05-21