General Manager

Our Mission: To be the go-to place to watch sports, enjoy a cold beer and delicious food at a great price.  We strive to create a fun, memorable restaurant experience for our customers supported by friendly and attentive staff and oversized portions.

Essential Duties:

• Assist and work with your Regional Manager. To lead and develop other team members (Assistant Managers and the support staff).
• To create a positive work environment.
• To implement changes and improvements in a positive manner.
• To embrace the WingHouse philosophy and project that to employees and customers.
• To build and increase sales over the previous year’s sales and maintain profitability, while ensuring employee and guest satisfaction, without compromising the concept’s integrity.
• To follow regulations and duties as prescribed below in accordance with company guidelines.

Essential Duties and Responsibilities

The ability to supervise your shift effectively and shifts of other managers who supervise their shifts is very important.  Below is a list of operational requirements:

• Assess the needs of the building or equipment. Ensure the safe operation of equipment and working conditions to prevent hazards and accidents.
• Maintain exterior store appearance.
• Fill out and post Manager Schedule.
• Approve all employee schedules.
• Ensure employee schedules are posted by the assigned day and time. They must meet labor and operational goals.
• Supervise and ensure Areas of Responsibilities (A.O.R.’s) are completed.
• Develop assistant managers using the AMD, (Assistant Management Development program).
• Schedule monthly one-on-one meetings with assistant managers and weekly meetings with staff. Continually communicate and follow-up with management and staff.
• Follow standard operating and sanitation procedures in the BOH and FOH to ensure food and menu specifications, guest safety, employee safety, and food handling, receiving and storage procedures are met.
• To ensure employee motivation and satisfaction.
• Consistently and constantly ensure guest satisfaction and the promotion of the WingHouse concept.
• Ensure that your location is functional and meets all WingHouse standards and concept issues on a daily basis to include, but not limited to: Cleanliness, Atmosphere, Service, Guest experience, Employee interaction
• Execution of timing guidelines and plate presentations
• Oversee restaurant illumination, music levels, and A.V equipment, internally and externally
• Ensure all WingHouse policies are adhered to.
• Accurately complete daily, weekly, and monthly paperwork and administrative duties including but not limited to: Hiring process, training, sales tracking, labor tracking, payroll, petty cash, deposits, and pay-outs.
• Ability to utilize the register (POS) and Enterprise Data Mining System.
• Accountable for all cash handling and funds generated from all sources of your restaurant’s income. Responsible for reconciliation, recording, and control of cash.
• Responsible for review of Concept Girl, new hire and company training.
• Assess, troubleshoot, and oversee inventory process (including mid-month and end of period)
• Ability to set objectives and budgets and meet profitability and sales goals.
• Ability to build sales through approved incentives, contests, and promotions as well as day-to-day execution of service and concept.
• Adhere to all company, state, and federal policies and applicable laws.

Accept that other duties may be added at any given time to ensure the goodwill, smooth operation, and profitability of WingHouse restaurant.

Human Resource Responsibilities

• Coach and counsel employees and managers effectively and according to company policy.
• Energize and motivate managers and staff.
• Lead others by influencing the actions and opinions in a desired direction. Exhibit judgment in leading others to worthwhile objectives that match the WingHouse goals.
• Ability to take action in solving problems while exhibiting judgment and a realistic understanding of issues; reason even when dealing with emotional topics.
• Ability to work with employees and other managers in such a way to build high morale and group commitments to WingHouse goals and objectives.
• Ability to recruit, train and retain employees. Ability to delegate and follow-up with others to attain company goals.

Commitment Qualifications:

• Be able to start a task with a specific course of action and a sense of urgency, while committing to long hours of work and personal sacrifice to reach goals.
• Must show up to work on time. Must complete projects in a timely manner.
• Must be able to prioritize tasks. Be able to organize or schedule people or tasks.  Develop realistic action plans while being sensitive to time constraints.

Qualification Requirements:

• Must have ability to understand and execute the company’s systems, policies, and procedures
• Must have ability to understand and execute the company’s philosophies.
• Must have successfully complete the company’s MIT training program
• Must successfully complete any other company training such as the State of Florida Management Certification.
• Must attend and successfully complete any ongoing training or certification programs required by the company.
• Must attend and successfully complete any training required federally or by the state as it relates to your position.

Communication Skills:

• Ability to demonstrate good customer and employee relations through verbal and non-verbal communication skills. Be a role model.
• Clearly present information to influence or persuade others to work as a team to get the required job and essential functions accomplished.
• Verbally support company goals.
• Diplomatically handle positive and negative situations with customers or employees without losing control or temper.

Uniform

• Hair is to be neat and maintained at all times. Hair for males is no longer than collar length.
• Facial hair is to be neat and well maintained.
• WingHouse Manager logo shirts only, clean and wrinkle-free.
• Neat and clean jeans or long pants only. No holes, rips, or tears.
• Socks and Slip-resistant shoes must be worn.
• No visible body piercing or tongue rings.
• Female earrings are the same requirements as support staff. No hoop earrings.
• No visible tattoos

All grooming and uniform specifications are at the final discretion of the Regional Manager.

Physical Demands:

            The physical demands described here are representatives of those that must be met by any manager to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

            Managers are regularly required to stand for prolonged periods of time, handle products and tools, paperwork and equipment, and communicate effectively with customers and employees.  The job requires bending, reaching, crouching, tasting and smelling.  WingHouse is a fast-paced environment and requires constant human interaction and movement.

            Managers regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 75 pounds.

Work Environment:

            While performing the duties of your job, managers regularly work with or near moving mechanical parts. Managers may be exposed to wet and or humid conditions, and are requested to work with cleaning chemicals which can be toxic and/or caustic.  Managers may be exposed to temperatures between 0° and 100°.  As a manager, you must have the ability to perform the essential functions of the job for up to a 12-hour shift.

            At times, business needs and operational needs, may dictate times where you will need to work: a day off, holidays, another manager’s schedule, fill in at another location, fill in an employee’s position, or support a new manager during their shift.

Reports to: Regional Manager

Exempt