Office/Customer Service Manager

Office Manager Job Description

The Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness and efficiency. Is responsible for developing intra-office communication protocols, streamlining administrative procedures, back-office software expert and trainer, office staff supervision, and task delegation. Regularly communicates with customers to reach a goal of 100% customer satisfaction.

The successful office manager is an energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of administrative duties and executive support-related tasks and able to work independently with little supervision. Well organized, flexible, and enjoys the administrative challenges of supporting an office of diverse people.

Responsibilities

· Manage a team of Customer Service Representatives

· Develops process to create a World Class Customer Service culture

· Organize office operations and streamline processes and procedures

· Coordinate with IT department on all office equipment

· Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office

· Ensure that results are measured against standards, while making necessary changes along the way

· Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff

· Perform review and analysis of special projects and keep the management properly informed

· Responsible for recruiting staff for the office and providing orientation and training to new employees

· Ensure top performance of office staff by providing them adequate coaching and guidance

· Responsible for developing standards and promoting activities that enhance operational procedures

· Analyze and monitor internal processes

· Implement procedural and policy changes to improve operational efficiency

· Prepare operational reports and schedules to ensure efficiency

· Coordinate schedules, appointments, and bookings

· Monitor and maintain office supplies inventory

· Review and approve office supply acquisitions

· Handle customer inquiries and complaints

· Manage internal staff relations

· Maintain a safe, secure, and pleasant work environment

Required skills and qualifications.

· Strong people skills

· 3-5 years of experience in analytics and / or process development

· Proven office management, administrative, or assistant experience

· Knowledge of office management responsibilities, systems, and procedures

· Excellent time management skills and ability to multitask and prioritize work

· Attention to detail and problem solving skills

· Excellent written and verbal communication skills

· Strong organizational and planning skills

· Proficient in Microsoft Office

· Knowledge of accounting, data, and administrative management practices and procedures

· Ability to create SOPs.

· Knowledge of business and management principles

· Computer skills and knowledge of office software packages

If you are a motivated individual with excellent supervisory skills and a passion for delivering exceptional customer service, we encourage you to apply. Join our team today!

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Schedule:

• Day shift
• Weekends as needed

Experience:

• Microsoft Office: 3 years (Preferred)
• Administrative experience: 3 years (Preferred)

Ability to Commute:

• Waco, TX 76706 (Required)

Ability to Relocate:

• Waco, TX 76706: Relocate before starting work (Required)

Work Location: In person