What are the responsibilities and job description for the General Manager position at Stars and Strikes?
General Manager
Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The perfect candidate will be an outgoing, and energetic individual with a passion for guest service and a willingness to learn everything about our business.
At Stars and Strikes, our General Managers are involved with all aspects of the centers including bowling, food & beverage, and arcade! As the General Manager, you are responsible for the overall operation of the center including; meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations.
What we’re looking for:
- Two or more years of experience in general management
- Experience in a high-volume environment
- Experience in Hospitality and/or Food & Beverage is a plus
- Must be willing to work a flexible schedule based on the needs of the business, including weekends and holidays
- Previous experience with an ability to manage costs including labor costs
Essential Duties:
- Oversee day-to-day operations
- Developing location-based goals and initiatives to support business strategy and achieve corporate goals.
- Understanding and accountability for adherence to core standards, HR policies, training, and safety requirements.
- Evaluate and improve operations and financial performance
- Appropriate analysis of P&L and oversight of department managers to achieve all revenue category goals, including ensuring proper cash handling procedures, developing and implementing upselling opportunities, and creating and enforcing proper transaction processes
- Training and managing department managers to ensure product and guest service standards are met throughout the location
- Work closely with department managers and corporate staff to implement revenue-driving initiatives including:
- League sales and development
- Seasonal promotions
- Restaurant promotion
- Leading a salaried management team of 8-10
- Overseeing a team of 120-150 hourly team members to exceed guests' expectations
Why join our team?
- With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
- We are a family-owned business and consider our team members part of our family
- We encourage team members to continue their training by providing online resources
- We provide opportunities for all team members to give back to the community
- We encourage team members to have fun while they work
- We work together as a team and succeed as a team
Perks we offer:
- Health & 401k Benefits
- Bonuses
- Paid-Time Off
- Profit-Sharing
- Free bowling, laser tag & gameplay!
Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events.
Stars and Strikes is an Equal Opportunity Employer.
