What are the responsibilities and job description for the Customer service position at State Farm?
Life Customer Service Asst
US-IL-Bloomington
Job ID : 2024-36399
Type : Regular Full Time
of Openings : 4
Category : Customer Service
Bloomington, IL
Overview
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry.
State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance.
Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture.
We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits , locations and the process of joining the State Farm team!
Responsibilities
- We are seeking detail oriented, customer service focused and very reliable individuals to join the Annuity Supplementary Contract (ASC) Service Team as Life Customer Services Assistants.
- As a Life Customer Service Assistant, your role will include daily phone communication with State Farm agents and policyholders.
- Life Customer Service Assistants are responsible for working directly with State Farm Agents and addressing customer service inquiries by researching account histories and providing solution options.
- Our team of Life Customer Service Assistants service existing policies which includes data input, completing policy change requests, processing disbursements and premium payments, and assembling policies.
- If you are positive, self-motivated, and work well within a team environment, we encourage you to apply.
- Life Customer Service Assistants may be required to processes or possess and maintain a Series 6 license.
Qualifications
Our Life Customer Service Assistants demonstrate the following skills in their day-to-day work :
- Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and / or policyholder questions.
- Maintains and updates policyholder records through attention to detail (e.g. Change of address, change in policy coverage, etc.)
- Communicates clearly and professionally through remarkable customer service skills.
- Handles multiple computer applications (i.e. Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment.
- Thrives on accountability to your team, your work, and your schedule.
In the midst of change, we are searching for candidates who :
- Are flexible to continuous learning.
- Display an adaptive personality.
- Are eager to drive positive change.
Additional information :
- Work Arrangement / Hours of Operation : Department hours : Mon- Fri 7 : 00am - 4 : 15pm
- This role is Hybrid and requires some in-office rotation. Applicants will be expected to report to work in person 4-5 days a month at minimum.
- Video participation is expected during virtual meetings.
- Training may take place in office dependent of the location of new hire.
- Employees will be assigned a schedule and must be able to work any shift within the hours of operation.
- Different work shifts may be available if it meets the need of the associate and our customer.
- Saturday and overtime hours as needed during high-volume and promotions.
Please see job description
PI238385435
Last updated : 2024-03-22
