Shared Support Assistant

• Effectively follows detailed instructions and procedures
• Independently performs administrative tasks
• The Shared Support Team provides administrative support to Agency, Marketing, and Creative Services that includes but is not limited to things such as document creation and modification, invoice processing, ordering office supplies, shipping and mailing services, and assisting with administrative support for programs, projects, and/or events under the guidance of management or a designated analyst
  
• Tasks may require interpretation of procedures or policies to resolve problems; may participate in project work and take initiative to solve identified problems; focused on growing technical knowledge; ability to navigate multiple systems to complete tasks; works under moderate supervision
  
• Develops department knowledge, customer service skills, and problem solving skills. Enters data into and maintains databases, spreadsheets, SharePoint, OneNote, and job aids.
  
• Ability to interpret requests from our "customers" to determine how to best assist and anticipate what other questions may be asked
  
• Accountable to prioritize work and ensure completed by time service level
  
• Could work in a variety of systems: ECFT, SSAA, Archer, PeopleSoft, Microsoft, and Workfront
  

• Microsoft Products - Specifically Excel and PowerPoint
• PeopleSoft and invoice processing experience preferred but not required
• Able to read and understand documents for projects
• Strong learning agility and growth mindset
• Someone who is detail oriented, a multitasker, accountable with a strong work ethic and communication skills
• Ability to work independently and as a group
• Resourceful and problem solver

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