Motor Vehicle Customer Service Representative 1 (029502)

What you will be doing:
In this comprehensive role, responsibilities include interpreting and enforcing statutory requirements and regulations regarding driver licensing and compliance actions. Tasks involve administering the state's point system, revoking licenses for various violations including alcohol-related offenses, setting up administrative hearings, managing documentation for license actions, collaborating with other agencies for enforcement purposes, and ensuring accurate record-keeping and compliance with federal regulations. Additionally, duties encompass handling paperwork for administrative hearing cases, conducting point reviews, training new employees, and providing statistical data for review by supervisors and various government agencies.

Our organization, mission, and culture:

ABILITY

• We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

CUSTOMER FOCUSED

• We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

PASSIONATE PEOPLE

• We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.

EXPERTISE

• Subject Matter Expert (SME) is Me! We are a solutions-oriented organization of SMEs that provide accurate and efficient service to our communities.

CHAMPIONS OF CHANGE

• We embrace revolutionary innovations to boldly advance Division of Motor Vehicles (DMV) solutions into the future.

The benefits of joining our team:
At the DMV's Anchorage Driver Services (ADS) team, we value dedication, communication and team work. We encourage staff growth through various training application opportunities. We offer a steady paycheck, paid holidays, paid vacation days, and a steady work structure, as well as health and retirement benefits.

The team is a great group of individuals that not only care about our constituents, but about each other too. We enjoy a busy and dynamic workflow and work collaboratively to ensure our goals and tasks are accomplished in a timely manner.  

The working environment you can expect:
The DMV strives to have a positive atmosphere for our employees to flourish. The Anchorage Driver Services team follows that philosophy and works hard to be a home away from home. The MVCSR 1 has a personal cubicle space alongside the rest of the team.
We are nestled in a quiet area of the DMV headquarters, and staff is grouped in small pods for easy communication and effective collaboration. ADS has open doors and management works hard to be available for you whenever the need arises whether its through one-to-one meetings, pop-in talks, teams messaging or phone calls, our goal is to be there to support you.

Who we are looking for:
To be successful in the position, the ideal candidate will possess the following knowledge, skills, abilities, and experience:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.

Special Note:

• Valid Alaska Drivers License

If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska.Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.
OR
Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:
A background check of criminal justice information will be conducted upon initial employment.BACKGROUND CHECK
Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation and fingerprinting will be conducted.

Note: Must be able to sit at a computer for long periods of time.
 
Please read the below information carefully. This applies to your application submission.

COVER LETTER
A cover letter is required and is a critical component for submission for this position and should clearly relate your current skills to the Motor Vehicle Customer Service Representative position. This cover letter is an opportunity for you to highlight your achievements and how you will add value to the DMV Anchorage Driver Services team.

EDUCATION 
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
 
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.
 
WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package.  Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
 
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
 
MULTIPLE VACANCIES 
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
 
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
 
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
 
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
 
For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword 

Salary : $19