POLICE COMMUNICATIONS TECHNICIAN- CMHHIP

 

Please note: This recruitment may be used to fill multiple vacancies.

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

About the Position:

This position exists to execute internal and external communications between institution police, medical staff, ward staff, 1200 employees and other sources in order to establish a functional and safe environment for CMHIP patients and staff. Duties in the position include:

Receives and Records Emergency and Routine Police Complaints: 

• receives and records emergency and routine police complaints 
• must calm callers to obtain information. Clarifies, confirms, and analyzes the situation to determine course of action and adapts guidelines to fit individual situations. Must select the best course of action where several exist
• transmits information to police officers utilizing dispatch radios. Listens for certification of officer safety to determine if additional help is needed, weighs importance of calls to prioritize them
• accesses CCIC/NCIC database for officer safety purposes

Provides Telephone Switchboard Assistance:

• provides telephone switchboard assistance to CMHIP and other campus agencies by collecting information from incoming, outgoing and internal calls to determine where to refer callers
• explains the system to employees and patient’s.  Logs various telephone calls; acts as information regarding telephone numbers
• reports and logs telephone trouble for repair service. Follow up for resolution.  The Dispatcher receives external and or internal calls made by this position related to this duty

Monitors and Responds to the Emergency Telephone:

• monitors, answers, and responds accordingly to the  911 emergency telephone regarding fires, life-threatening medical emergencies, escapes, and dangerous patient situations. Must listen and calm callers to obtain necessary information. 
• determine the level of response. Locate/notify the appropriate response team
• continuously assess the situation to determine if more assistance is required until the end of the emergency. Must make critical decisions immediately as to priority of assistance. Receive and respond to monthly drills to maintain proficiency

Locates Personnel through Paging Systems:

• locates personnel through paging systems
• alphanumerically pages units and individual during disaster drills and emergencies.
• maintains and updates alpha page system
• conducts weekly testing of alpha page system for quality assurance purposes

General Clerical Office Work; Monitor and Distribute Restricted Keys:

• provides general clerical office assistance as it pertains to the work unit
• creates and deletes employee computer locations system
• assists in training of new employees 
• monitors and distributes restricted key sets to authorized personnel

Other Duties as Assigned:

• responds to emergency preparedness situations 
• must make critical decisions immediately regarding response to various situations and notification processes
• required to assist per recommendations from the Appointing Authority and or Supervisor, should other duties within reason arise such as covering all shifts

Minimum Qualification:

• One (1) year of experience in Public Safety Emergency Communications Dispatching
  

Substitution:  

• Completion of an authorized Communications Training Officer Program or equivalent will substitute for the required experience

Preferred Qualifications:

• familiarity with public safety communications

• previous operation on a digital trunked radio system

• familiary with CCIC/NCIC query and entry

• current or Previous OSN for CCIC/NCIC access

• large facility telephone switchboard operation experience

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons.  Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges. Additionally, you will be required take and pass a drug screen. 
• Must successfully pass a TB (tuberculosis) Test
• COVID 19 & Influenza Vaccination Required
• Shift Work: 7am – 3 pm; 3 pm – 11 pm; 11 pm – 7am
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

APPEAL RIGHTS:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

How to Apply

The Assessment Process

For additional recruiting questions, please contact jazzma.gamboa@state.co.us

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About Us: 

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.  

ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at  cdhs_ada@state.co.us or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

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