What are the responsibilities and job description for the Collection Enforcement Officer position at State of Delaware?
Introduction
Make a Difference with DHSS
Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.
We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.
For more information, please visit https://dhss.delaware.gov/dhss/ today!
Summary Statement
Essential Functions
- Implements, maintains, and monitors various programs by coordinating administrative details for program activities such as negotiating agreements between the department and other agencies who administer programs involving the interception of tax refunds, drafting standard letters, ensuring data transmission requirements are met, etc.
- Ensures program activities are conducted in accordance with Federal, State, and department requirements.
- Audits debt receivable records and related case files to ensure clients/debtors received all due process rights and determine status of account, previous payment and/or collection activity, and accuracy and completeness of information; determines appropriate action needed to recover repayments.
- Represents the Department in the Justice of the Peace Courts on action for debt; provides evidence to substantiate department's position to obtain judgement.
- Presents findings in administrative and fair hearings.
- Prepares and processes documents required by various agencies to initiate appropriate recovery activities such as wage attachments, extensions on liens, and tax refund interceptions.
- Prepares and maintains financial records, State and Federal reports and findings relating to accounts' status and collection activities and submits to appropriate authorities/agencies.
- Provides information to various agencies regarding status of accounts/debtors.
Job Requirements
JOB REQUIREMENTS for Collection Enforcement Officer
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
- Six months experience in debt collection in accordance with federal and state laws, rules and regulations.
- Six months experience in enforcing compliance with laws, rules, regulations, standards, policies and procedures.
- Six months experience in providing testimony before boards, commissions, administrative bodies or court officials.
- Six months experience in narrative report writing.
- Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving).
Additional Posting Information
Writing Exercise: A writing exercise will be given at the time of interview.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.
DHSS does not provide employment-based sponsorship.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at Delaware State Jobs.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
