What are the responsibilities and job description for the OPS RECEPTIONIST - 72901355 position at State of Florida?
Requisition No: 809151
Agency: Management Services
Working Title: OPS RECEPTIONIST - 72901355
Position Number: 72901355
Salary: $15.00 per hour
Posting Closing Date: 08/16/2023
OPS Receptionist (Part - Time)
Division of Retirement
State of Florida Department of Management Services
This position is located in Tallahassee, FL
Division of Retirement:
The mission of the Division of Retirement is to deliver a high quality, innovative, and cost-effective retirement system to Florida Retirement System (FRS) pension plan members and their employers, so FRS members can plan for their financial future. The FRS is the fourth-largest public state retirement system in the nation, one that is comprised of more than one million active and retired employees. We strive to exceed our customer’s expectations by providing accurate and timely information to assist customers in making informed retirement decisions… that’s where you come in!
The Work You Will Do:
As an OPS Receptonist you will greet visitors courteously and timely and determines reasons for visit. Answers multi-line digital telephone system timely and courteously; transfers calls to appropriate area; accepts messages accurately and relays promptly.
The Difference You Will Make:
Helping members enter a new phase of their life is very rewarding, but many individuals seek retirement with so much uncertainty and anxiety. As an OPS Recepionist you will be trained to assist members in this transition by making their process into retirement as simple and informative as possible.
How You Will Grow:
DMS encourages its employees to constantly innovate and seek efficiencies. Our four pillars are expectations for all our workforce, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. You will enjoy your ability to grow in this position and Department.
Your Specific Responsibilities:
- In anticipated absence will schedule relief person.
- Provides Notary services to members.
- Signs visitors/vendors in and out and assigns visitor/vendor tags. Maintains visitor/vendor logs.
- Keeps counseling rooms stocked with office supplies.
- Maintains accuracy of reception area time clock and ensures that proper notification is given for maintenance or repair.
- Contacts proper receiver as soon as possible after accepting freight or other deliveries.
Knowledge, Skills and Abilities:
- Skill in meeting and dealing effectively and courteously with the public, both in person and on the telephone.
- Ability to communicate effectively verbally and in writing.
- Ability to verify data for accuracy and completeness.
- Knowledge of basic arithmetic.
- Ability to compile and analyze data.
- Ability to understand the agency’s operation.
- Integrity, Communication, Respect, Excellence, Accountability, Teamwork, Empowerment
Minimum Qualifications:
Six months of professional customer service experience.
Our Organization and Mission:
The Department of Management Services (DMS) is a customer-oriented agency responsible for managing the various business and workforce-related functions of state government. Under the direction of Governor Ron DeSantis and the DMS Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, technology, telecommunications, private prisons, fleet, and federal property assistance programs utilized throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its mission, “We serve those who serve Florida.” Under the leadership of DMS Secretary Pedro Allende, DMS employees embody four pillars on a daily basis: lead by example, serve with excellence, create efficiencies, and challenge the status quo.
Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.myflorida.com
DMS.Veterans@dms.myflorida.com
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Salary : $15 - $0
