IT Operations & Support Analyst 1 - Lewiston/Orofino Office

We offer a competitive benefits package which includes excellent medical, dental and vision insurance; generous vacation and sick leave accrual beginning as soon as you start; 11 paid holidays a year; participation in one of the Nation's best state retirement systems; multiple savings plans and optional 401K; life insurance; wellness programs; ongoing training opportunities; and more. Our generous benefits package increases the total compensation of a full-time (benefits eligible) IT Operations and Support Analyst I makdin $22.07/hour to an estimated $32.42/hour.

• Monitors problem/change activities.
• Coordinates interactions between technical staff and end-users to respond to requests.
• Provides training to users on hardware and software applications.
• Troubleshoots and maintains user devices and communication tools.
• Performs testing activities.
• May work as part of a team or independently with supervision.
• Installs and maintains hardware and software products.
• Configures user and network equipment according to department standards.
• Installs, configures, and tests application software packages.
• Assists in defining system standards and procedures.
• Identifies, evaluates, and corrects hardware, software, or operations problems.
• Monitors and troubleshoots network system performance and networking problems.
• Makes recommendations for future hardware and software additions or enhancements.

You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. If it is a written answer, please make sure you answer each question with enough detail to determine how you meet the requirements. Do not put “See resume” as your answer to written questions. Answer each written question thoroughly. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.

• 
  Good knowledge of computer trends, software, capabilities, and terminology.
• Good knowledge of computer hardware and software installation and troubleshooting.
• Experience installing, upgrading, and maintaining one or more computer networks including computers, server hardware and software.
• Experience working with network protocols such as IP Address Schemas, DNS, DHCP and directory services.
• Experience evaluating and resolving computer, system and user problems including application operations, hardware malfunctions and telecommunications problems.
• Experience independently evaluating and defining customer/system needs and recommending and implementing new IT solutions.
• Experience recommending the installation and use of applications and system software.

Additional Qualifications: Are not required; however, having the minimum qualifications and the education and/or experience below will increase your score.

• 
  Experience providing hands-on, telephone and remote desktop support for and Windows 10, multiple versions of the Microsoft Office Suite and various other software. Gained by at least one year of related experience, including Tier 1, Tier 2 and Tier 3 support, and troubleshooting of hardware and software problems.
• Experience training others, in person and by telephone. Gained by at least one year of related experience.
• Experience managing more than one project simultaneously. Gained by at least one year of related experience.
• Experience using and administering service desk management software such as Ivanti Service Desk or similar. Gained by at least one year of related experience.
• Possession of any of the following certifications: Comp TIA A ; MCTS: Configuration, MCTS: Windows 10 & Microsoft Office, Deployment; Microsoft Office Specialist (MOS); MCITP: Enterprise Desktop Support Technician on Windows 10; MCITP: Enterprise Desktop Administrator on Windows 10.

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People Making A Difference!

VISIT US ONLINE
Learn About a Career with DHW
https://healthandwelfare.idaho.gov/about-dhw/dhw-careers

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https://dhr.idaho.gov

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***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

TROUBLE APPLYING: 1-855-524-5627

(Monday through Friday, 6am - 5pm, Pacific Time)

EMAIL:

dhwjobs@dhw.idaho.gov
(answered Monday through Friday during business hours MST)

Email is the quickest way to get an answer to your questions.

PHONE:

(208) 334-0681
(answered Monday through Friday during business hours MST)

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EEO/AA/Veteran

Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.

Preference may be given to veterans who qualify under state and federal laws and regulations.