What are the responsibilities and job description for the IVH-M SWITCHBOARD OPERATOR II position at State of Illinois?
Agency: Department of Veterans' Affairs
Position Title: Switchbaord Operator II
Closing Date/Time: 09/30/2024
Salary: $3,750 - $4,862/Monthly; CBA language applies; Anticipated starting salary $3,750/Monthly
Job Type: Salaried
County: Kankakee
Number of Vacancies: 1
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 41385
Position Overview
The Switchboard Operator II at the Illinois Department of Veterans Affairs - Manteno home will play a vital role in providing direction and support to our veterans, guests, and staff.
Essential Functions
- Serves as designated lead worker
- Places and receives calls
- Gives assistance to employees concerning call forwarding, call transfer, conference calls, and other routine system features
- Reports out of order equipment within the facility to the proper vendor for maintenance
- Assists visitors in the facility with house phone calls and locations of residences they are visiting
- Performs other duties as required or assigned that are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Knowledge, skill, and mental development equivalent to the completion of four years of high school
- One (1) year experience as a telephone operator
Preferred Qualifications
- Working knowledge of switchboard operations
- Working knowledge of telephone etiquette
- One (1) year of experience communicating effectively with the public on a one-to-one basis
- One (1) year of experience remembering accurately, names and locations of personnel in the agency
- One (1) year of experience operating in an independent manner
Conditions of Employment
- Must pass a background check
- Must complete a drug screen and pre-employment physical
- Must meet all agency vaccine/health-related policies and guidance
- Overtime is a condition of employment, and you may be required to work overtime including scheduled, unscheduled, or last minute overtime
Work Hours: 8:30AM - 5:00PM
Work Location: 1 Veterans Dr, Manteno, Illinois, 60950
Agency Contact: Alexandria.M.Puccetti@illinois.gov
Posting Group: Office & Administrative Support
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
- Alexandria.M.Puccetti@illinois.gov
About the Agency:
The Illinois Department of Veterans Affairs is a state agency designed to empower veterans and their families to thrive. We do this by assisting them in navigating the system of federal, state, and local resources and benefits, providing long-term health care for eligible veterans in our Veterans’ Homes and partnering with other agencies and non-profits to help veterans address education, mental health, housing, employment, and other challenges. A career with the Illinois Department of Veterans’ Affairs provides a rewarding and challenging opportunity for individuals. Working together, we create partnerships and experiences that engage and inspire our fellow co-workers and the veterans and their family members that we serve every day.
Salary : $3,750 - $4,862
