IT Infrastructure Support Analyst - Site Support - North Platte

The work we do matters! Hiring Agency: Administrative Services - Agency 65 Location: North Platte Job Posting Hiring Rate: $24.179 Classification Salary Range: $24.18 - $35.64 Job Posting: JR2024-00006640 IT Infrastructure Support Analyst - Site Support - North Platte (Open) Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed): 05-24-2024 Job Description: Looking to continue to grow your IT career? Do you enjoy challenges? Are you a team player? The Department of Administrative Services is searching for an IT Infrastructure Support Analyst. In this position you will be responsible for personal computer configuration, installation, troubleshooting of dispersed desktops and laptops, including software application support, and LAN/WAN Network troubleshooting. Provide daily direction and instruction when needed for staff located in the Region. Provide relevant direction to all team members for projects and technical issues concerning all team members. Look at what we have to offer! • 13 paid holidays • Vacation and sick leave that begin accruing immediately • Military leave • 156% (that's not a typo!) state-matched retirement • Tuition reimbursement • Employee assistance program • 79% employer paid health insurance plans • Dental and vision insurance plans • Employer-paid $20,000 life insurance policy • Public Service Loan Forgiveness Program (PSLF) through the Federal government • Wide variety and availability of career advancement as the largest and most diverse employer in the State • Opportunity to be part of meaningful work and make a difference through public service • Training and Development based on your career aspirations • Fun, inviting teammates • A safe and secure environment At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today! Job Duties: Position will include but not limited to PC and laptop configuration along with hardware and software troubleshooting in a Windows 10 and Microsoft computing environment. Install computers at client work areas, troubleshooting and servicing printers. Provide limited mobile device support. Troubleshoot and maintain on a limited basis Local Area Networks. Other duties as assigned within the scope of the classification. Requirements / Qualifications Minimum Qualifications: Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis. OR Post high school coursework in computer science and experience. Preferred Qualification: Experience troubleshooting and supporting PCs in a large Enterprise network. Experience in providing technical support, Active Directory troubleshooting/administration and troubleshooting for remote client/server computing environments. Experience performing basic problem solving of network, printer, and server issues. Other: This position requires travel. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation. Regular and reliable attendance required. The position requires lifting of 50 lbs. Knowledge, Skills and Abilities Proficiency in the use of general or specialized hand tools used to perform PC maintenance and have a strong understanding of Windows 10 and Microsoft Office 365. An understanding of basic wiring and troubleshooting Local Area Networks in the Ethernet environment is required. Excellent reliability, self-starter, works well individually and as a team in a limited supervisory environment, as well as customer service and communication skills. Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! For more information on benefits currently offered to permanent teammates, please visit: https://statejobs.nebraska.gov/index.html#benefits Equal Opportunity Statement The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics. Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page. We are seeking talented individuals to join our team in careers that make a difference in the lives of Nebraskans. Once you've had the opportunity to explore our current open positions, apply for those of interest to you. Check back on your candidate profile to see the status of your submitted applications, as well as any new postings that might interest you! Thank you for your interest in joining our team! State Government is one of the largest and most diverse employers in Nebraska. Whether it's helping a vulnerable child, advancing public health, making highways safer, or preserving our natural resources, the work we do matters!