What are the responsibilities and job description for the Client Service Agent position at State of New Mexico?
Salary
$16.38 - $22.93 Hourly
$34,068 - $47,695 Annually
This position is a Pay Band 35
Posting Details
THIS POSTING WILL BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANT LISTS MAY BE SCREENED MORE THAN ONCE.
Why does the job exist?
Incumbent will provide support services to clients which may include arranging appointments and transportation, monitoring and supervising visits, assisting clients in activities of daily living, providing assistance to protective services workers and working on special client-related projects.
How does it get done?
- Transport clients to appointments, visits, meetings, etc.; monitor and supervise visits, assist clients in activities of daily living. (35%);
Document activities and information in FACTS as required by agency policy and procedures. (25%);
- Provide support to case workers such as entering payments into FACTS. (25%);
- Identify potential community based services, share information to assist staff and conduct activities that promote safety, permanency and well-being. (15%).
Minimum Qualification
High School Diploma or Equivalency. Substitutions Apply. See Substitution Table below.
Substitution Table
These combinations of education and experience qualify you for the position:
- Education and years of experience must be related to the purpose of the position.
- If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.
Employment Requirements
Must possess and maintain a valid Driver's License. Pre-employment background investigation is required and is conditional pending results.
Working Conditions
Work is performed in an office setting: late hours and weekends work may be required. Incumbent will be required to furnish a personal vehicle for carrying out assignments which may include transporting clients including children. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Some statewide travel is required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.
Supplemental Information
Benefits:
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Agency Contact Information: Maria Calderon, (575) 887-3576 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Salary : $34,068 - $47,695
