What are the responsibilities and job description for the Manager position at State of Play Hospitality?
TITLE: Manager
POSITION TYPE: Full Time
REPORTING TO: General Manager
FLSA STATUS: Exempt
Company Overview
Flight Club is the home of the Social Darts™ phenomenon and a multi-award-winning venue with multiple locations in the United States and numerous locations in the United Kingdom. We provide our guests with premium, high-quality food and beverage menu options along with proprietary gaming technology that takes the math out of darts & allows groups to play together. The traditional game of darts has been revolutionized using unique, vision-tracking gameplayer technology with an elevated twist on games you already love. Our team members work together to deliver social experiences and celebrations unmatched in hospitality. Through your enthusiasm for greatness, our core values, and our high company standards we know together you can develop into a master entertainer in our growing brand.
Position Purpose
The Manager helps the master of ceremonies, the General Manager with ensuring a strong culture, maintaining Company values, while delivering entertainment unmatched in the market. This position is the ringleader running the shift to help our team members exceed our guests’ expectations. This individual embraces our standards, systems, welcomes change within a growing Company, and leads by example every shift. The Manager leads the way to go the extra mile for our guests and understands we work with each other to support one another.
Responsibilities
Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.
POSITION TYPE: Full Time
REPORTING TO: General Manager
FLSA STATUS: Exempt
Company Overview
Flight Club is the home of the Social Darts™ phenomenon and a multi-award-winning venue with multiple locations in the United States and numerous locations in the United Kingdom. We provide our guests with premium, high-quality food and beverage menu options along with proprietary gaming technology that takes the math out of darts & allows groups to play together. The traditional game of darts has been revolutionized using unique, vision-tracking gameplayer technology with an elevated twist on games you already love. Our team members work together to deliver social experiences and celebrations unmatched in hospitality. Through your enthusiasm for greatness, our core values, and our high company standards we know together you can develop into a master entertainer in our growing brand.
Position Purpose
The Manager helps the master of ceremonies, the General Manager with ensuring a strong culture, maintaining Company values, while delivering entertainment unmatched in the market. This position is the ringleader running the shift to help our team members exceed our guests’ expectations. This individual embraces our standards, systems, welcomes change within a growing Company, and leads by example every shift. The Manager leads the way to go the extra mile for our guests and understands we work with each other to support one another.
Responsibilities
- Deliver high quality food, beverage, and entertainment that exceed expectations
- A true professional who is proficient, creative, while being practical and down to earth
- Identify and monitor training and development needs including conducting performance evaluations to measure successes and identify developmental areas of opportunity
- Inspire the team to enhance their leadership skills through development
- Proactively receive feedback and propose solutions
- Flexible approach, readily able to adapt to needs and changes
- Always deliver elevated guest service; consistently lead in the execution of hospitality
- Build and maintain excellent relations with guests; ensure to meet and greet all guests
- Maintain Company standards of excellence to deliver a consistent guest experience
- Be available and attentive to team members and guests.
- Responsible for running the shift, team member adherence, and building guest relationships
- Improve operations through attention to detail by adhering to Company standards, policies, and programs
- Takes a proactive approach to daily business to ensure success
- Required to pass with a 90% in food, beverage, and other issued Company testing
- Self-motivated by being self-accountable with high personal standards
- Maintain a safe and secure environment by following health and safety laws
- Maintain any required deadlines for daily, weekly, and monthly reporting tasks
- Listen to the Customer both external customers and internal customers
- Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
- Test and Learn, by elevating, educating, and developing through continued training and learning.
- Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
- Show Urgency, get things done quickly and accurately.
- Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
- Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
- Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
- Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
- Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.
- Food and Beverage
- A Company evaluation at the end of new hire training
- All issued training testing throughout employment
- Must pass a background check prior to being hired
- Minimum of 3 years’ Manager experience operating a venue generating over 5 million dollars a year or more
- Required food, alcohol, and allergen certification maintained throughout employment, additional state qualifications may apply per location
- Available to work various shift times and days, including weekends and holidays
- Able to stand and/ or walk for long periods of time
- Ability to lift over 50 lbs. if necessary
- Authorized to legally work in the US
Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.
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